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Remote Desktop gives Blank Screen after loging on

We are using Windows Server 2003 Standard Edition R2 running Terminal Server. When clients (Win XP SP2) connect to terminal server it works fine. But after few days when clients try to connect they see the login screen. After entering the username password it gives them blank screen. In order to solve this issue we have to restart the server and then it works fine for few days till the same problem happens again.
Please let me know if there is any solution available for this.
Thanks
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sajm78
Asked:
sajm78
1 Solution
 
macentrapCommented:
Try these if it help

In option of remote destop connection 'disable bitmap caching { in 'exprience' tab}
even disable antivirus and firewall on client
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DenisCooperCommented:
next time it happens, from the run box on your windows xp computer type

mstsc /v SERVERNAME /console

this will connect you to the actual console - see what is happeing on the server, then see if you can access it again normaly.,
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Cro0707Commented:
I have this situation before, I have solved it by reinstalling VGA card driver on machine where I was connectiong.

On machine there were genertic Microsoft drivers, after installing ATI drivers, problem was solved.

Hope this help!
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Jay_Jay70Commented:
what does the term serv log when its frozen...and what applications are you running with the TS
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scadieuxCommented:
Do they log off or they just disconnect their session and reconnect to it later?
I've experienced a similar behavior when reconnecting to a terminal server session... getting a blank screen for like 20-30 seconds. I've teaked the time-out settings.

Another thing you might consider installing is microsoft's user hive profile cleanup service, it is very helpful on a terminal server. It helps with slow log off and unreconciled profile problems. You can download it here:
http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en
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Malli BoppeCommented:
I think a particular process taking up all the CPU uasage.Logon to the console and check the processes.
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sajm78Author Commented:
We are running POS application on TS. When the user sign in he is taken directrly to the application (Controlled Environment). So when they have to sign off they just close the remote desktop window because log off option is not available to them. I receive spoolsv error also which is something like fault expression XXXXXXXXX. Th memory at ..... couldnt be read.
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Malli BoppeCommented:
can you check the CPU usage on that box
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sajm78Author Commented:
CPU usage stays at 1% most of the times but sometimes it jumps high to 50-60%.
We have 4 GB RAM. Memory usage by different processes;

1. SQLSERVR.EXE 1,730,392 K
2. SERVICES.EXE 169,748 K
3. SPOOLSV.EXE 25,880 K
4. EXPLORER.EXE 25,668 K
5. SVCHOST.EXE 24,576 K
6. LSASS.EXE 23,204 K
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Malli BoppeCommented:
Can you check the event viewer to see if their are any errors.
Also can you run memory tests on this server.
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sajm78Author Commented:
Dear All,

I thank you for your support. I was able to solve this issue by changing power settings for the network card. I disabled "Allow the computer to turn off this device to save power" in power management console for network card.

Thanks
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