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Cannot mount store since Windows Update

Posted on 2007-10-15
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Last Modified: 2010-03-06
Had a few cries this morning from users stating their email was not working. I logged into the server (SBS2003 Std.) and had a buuble notification saying that a Windows Update had been downloaded and thre system required a reboot - this I did now Email is offline. All my server licenses disappeared also but luckily I had a backup of them.
Errors logged are 9175 - The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000

9518 - Error Current log file missing starting Storage Group /DC=local/DC=mycompany/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=MYCOMPANY/CN=Administrative Groups/CN=first administrative group/CN=Servers/CN=MM1/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
Storage Group - Initialization of Jet failed.

The Exchange store service is running normally but when I attempt to mount the store I get error c1041724.
The only thing that I did a few weeks ago was to move the location of the log and system from C:\Program Files\Exchsrvr\MDBDATA to another drive as I was running low on space and the system worked fine but this update seems to have played havoc, by the way I believe they were kb933729, kb933360 & 941202.

Any advice appreciated
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Question by:vonspurter
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by:rakeshmiglani
ID: 20077331
9518 - Error Current log file missing starting Storage Group /DC=local/DC=mycompany/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=MYCOMPANY/CN=Administrative Groups/CN=first administrative group/CN=Servers/CN=MM1/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
Storage Group - Initialization of Jet failed

the above error tells that the log file is missing
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by:vonspurter
ID: 20077342
Indeed the log files were cleared this morning by another admin to increase drive space not realising that they form part of the database. Still leaves me with no store though
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by:rakeshmiglani
ID: 20077417
were the log files deleted or moved to another location?
the log files are required for the store to work
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Author Comment

by:vonspurter
ID: 20077451
Unfortunately they were deleted
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by:rakeshmiglani
ID: 20077542
do you have backups?
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by:vonspurter
ID: 20077572
I have a backup a week old but if I can make the store useable again then I'd prefer that.
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rakeshmiglani earned 1500 total points
ID: 20077617
the only options right now is to restore from backup or run a hard repair on the database
hard repair can be run using the eseutil /p switch
there are chances of data loss with eseutil /p
check http://support.microsoft.com/kb/313184
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Author Comment

by:vonspurter
ID: 20077653
After all morning searching various forums I came up with what you proposed and am now doing a hard repair - therefore thanks and have the points.
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