Windows 2000 user's print jobs automatically go to paused regardless where they are logged in

Posted on 2007-10-15
Last Modified: 2008-01-09
User's print jobs automatically go to the paused state and they must then go to the control panel print and select resume.
User is running Window 2K
Domain is a Windows 2000 using Active Directory
User previously had a roaming profile that was deleted 6 months ago
Problem started 2 weeks ago, before that she printed directly (didn't go straight to paused)
User has same problem regardless of where she is logged in
Tried printing from Microsoft Office Suite and went under print properties and printed a test page, same results
Question by:WmHenryH
    LVL 9

    Expert Comment

    1. Is this happening to a single user?
    2. Is it happening no matter what application the user tries to print from, for eg notepad and mspaint?
    3. Is it happening to all printers that the user is printing to?
    3. If this is specific to a single user, recreate the profile for this user and check if it works.
    4. If this is specific to a particular printer, then try to re-create that printer.

    Author Comment

    Thanks for you help.  The answer to all your questions, 1 2 and 3 is yes.  Please help me with your comment about creating a profile.  Do you mean delete the user from the PC and AD and then recreate them?  Or are you talking about a printer profile?
    Thanks for your help,
    Bill Harrison
    LVL 9

    Accepted Solution

    no not printer profile, but user profile. we're talking about deleting that user account from the AD and then recreating it. Or, just create a temporary profile and add those printers and see if you can recreate the issue. If you cannot, that means that there's a problem with that user's profile.

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