Outlook 2003 hangs when trying to download email

Posted on 2007-10-15
Last Modified: 2012-08-13
When I open outlook 2003 and try to download email from ISP, the application hangs and then errors out. The error box says "send error report to microsoft" as an option and there is a box that says "restart outlook".  This box is checked by default, so the app just goes into a vicious circle.  I loaded a 2003 client on another machine and it pulled the mail just fine with no errors.  Just started happening a couple of days ago out of the blue.  I reinstalled office and did a repair but neither of these worked.  
Question by:saw1197
    LVL 10

    Expert Comment

    In your outlook settings remove the profile then re-add it.
    I have experienced this a few times too.

    Hope this helps
    LVL 97

    Accepted Solution

    Greetings saw1197 !

    Before you recreate your profile,
    1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

    2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

    3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

    4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

    5. Your ISP may be blocking port 25. Try using alternate port 587.

    If no joy, you need to use your ISP SMTP server to send out emails.

    6. Create a new Outlook profile, as frostburn suggested.

    7.  Check with email provider Tech Support to determine if server is having trouble.

    Hope this helps, war1
    LVL 97

    Expert Comment

    saw1197, any update?

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