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Active Sync

Posted on 2007-10-15
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Last Modified: 2013-12-05
Get the following error
Cannot verify the version of ActiveSync on your device, A program such as a firewall may be blocking a port ActiveSync uses to connect to the device, or you may need to upgrade to a more recent version of active Sync on the PC.

I have Hard Reset the PDA and uninstalled active sync and re-installed but still the same
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Question by:abbijade97
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Expert Comment

by:Mikal613
ID: 20077470
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Expert Comment

by:Mikal613
ID: 20077473
Or your work firewall may be blocking and there is nothing you can do about it.
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Author Comment

by:abbijade97
ID: 20078086
uninstalled Active Sync
uninstalled sophos antivirus
reinstalled active sync Microsoft ActiveSync 4.5 to a different directory
PDA Hard Reset again

But still the same error?
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LVL 48

Expert Comment

by:Mikal613
ID: 20078133
your work firewall may be blocking and there is nothing you can do about it.
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Author Comment

by:abbijade97
ID: 20078203
Not the work firewall, The sync did work in the past and I have other PDA makes sync ok.
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Expert Comment

by:Mikal613
ID: 20078227
What device are you using?
What OS does the PDA have?
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Author Comment

by:abbijade97
ID: 20078986
HP IPAQ RX 3700
Windows mobile

Windows XP Pro
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Expert Comment

by:Mikal613
ID: 20079000
Windows mobile (what version)

3.0,4.0,4.2,5.0,5.1

???

Thank You
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Author Comment

by:abbijade97
ID: 20079438
Version 4.2
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Expert Comment

by:Mikal613
ID: 20079458
please uninstall 4.5 and any other versions and then restart.

after restart install 3.7

http://www.hpcfactor.com/ftp-root/software/microsoft/activesync/activesync-37/MSASYNC.EXE

then retry
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Author Comment

by:abbijade97
ID: 20091753
Have done and now the pda says the version on the PC is to low but at least they talk but dont sync. I then tried upgrading the PC to 4.5 but  back to the same problem.
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Mikal613 earned 2000 total points
ID: 20092567
ok lets uninstall AS 4.5, restart and install 3.8

http://www.hpcfactor.com/ftp-root/software/microsoft/activesync/activesync-38/MSASYNC.EXE

This should do it
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Author Comment

by:abbijade97
ID: 20093359
Thanks worked a treat, just happened to be the Directors PDA.

Thanks for sticking with me.....   :-)
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Expert Comment

by:Mikal613
ID: 20093378
No problem
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