Remote Call forwarding with Avaya Definity PBX

Posted on 2007-10-15
Last Modified: 2013-12-27
I have an Avaya Definity PBX and want to be able to remotely change the call forwarding #.    The class of service is set appropriately to allow me to call forward and I can currently set my phone to call forward by using the *2 option then 9 and the 10-digit number and #2 to cancel.   However, I am wanting to be able to change the call forwarding # and option to set when I am not physically at the station.  Is this possible?  For example, I often times want to change the forwarding # while I am out of the office when I am in an area with bad cell coverage.  If I can dial into the pbx and change the forwarding # to one I can be assured of being contacted this will help me considerably on my call support coverage.   Thanks.
Question by:wvanthony
    1 Comment
    LVL 4

    Accepted Solution

    If you have voicemail in the office ,  try having your desk phone forwarded to vm and have an option within your message to forward the call to your mobile, this will be easier to change on the fly. You may want to setup the mobile alert , ie if a message is left in your office mail box the system calls your mobile for you to retrieve the message.

    Alternatively you will need a DISA  number set up, when you dial this it will return internal dial tone. Use the feature code for, remote call forward or call forward follow me and enter the external phone number you want....


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