New Terminal Server Running Slow for remote users

Posted on 2007-10-15
Last Modified: 2013-11-21
I recently install a Brand New Windows 2003 Advanced Server with Terminal Services.  Remote users have been complaining that it is considerable slower then the original server.  When I am working on the machine it shows no signs of why its performing so poorly.  The memory, processor, and Networking are all under 5 % utilized.  Are tehre any setting that would cause this to respond slow when being used as a terminal server?
Question by:latexfoam
    LVL 6

    Expert Comment

    Before I set up a terminal server, I use security configuration and analysis that comes with SP1 to help disable any unecessary services that can be disabled while you are using the server as a terminal server. You can install this in add remove windows components then run it through administrator tools. Once I have set up the first TS the way I want it using Security configuration wizard is save the template and apply it to any additional terminal servers I set up.

    Let me know if this helps.
    LVL 38

    Expert Comment

    by:Hypercat (Deb)
    It appears to me likely that the problem is on the user end, not the server end. Would the users have needed to set up a new RDP connection to the new server - i.e., does the new server have a different name?  If so, I'm wondering if they might have set the Experience and/or Display settings too high, so that, for example, their workstations are trying to run the RDP session at a very high resolution level, or trying to send back and forth things like desktop backgrounds and animation.  Normally, I advise users to set their display options at 256K and their experience level at "Modem (56kbps)" even if they're using a broadband connection.  This makes a huge difference in the speed of working in the RDP session.
    LVL 9

    Accepted Solution

    Implement the "Step 2. Configure registry subkeys" secion of the following article: - Terminal Server and connected Terminal Services clients pause when a Terminal Services client logs on or logs off

    This will help improve the performance of the terminal server.

    Author Comment

    I searched Microsoft's web site for answers to this and never came across this solution.  After applying the new registry settings all the end users were satisfied with teh speed.

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