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Attachment in OWA 2k7 not saving correctly

Posted on 2007-10-15
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Last Modified: 2012-05-05
I needed to enable .mht file attachments in OWA in Exchange 2007. I wanted them to be forced to download and then view them.

I went into the Exchange Management Console -> Server Configuration -> Client Access, and doubled clicked on OWA. I then went into the Public Computer File Access and clicked on Customize under Direct File Access. Under Forced Save, I added the .mht file extension.

When I login to OWA, I see the attachment and upon clicking on it, it tells me I need to right click and choose Save As. When I do this, instead of saving the file in the .mht format, it will only allow me to save the file as a HTML file. I then try to view the file and I just get a blank browser page.

What do I need to do to ensure that it saves the file in the correct format?
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Question by:fgarufijr
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20089659
.mht file attachments are blocked because they may contain malicious code.  Therefore you first need to remove the blocking of such attachment types.  I'm not sure if EX2007 handles this the same way as EX2003, but FYI, http://support.microsoft.com/kb/555001

Jeff
TechSoEasy
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Author Comment

by:fgarufijr
ID: 20090048
Hi Jeff...

Thanks for the reply... I'v already removed .mht from being blocked in the EMC in the place I described in my original question. I then added it to be a Forced Download, but for some reason, the file is only being saved as a .html and the file is blank. There must be another setting that I'm missing :(

Any other suggestions?
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20092862
What browser are they using?  Because .mht files don't work with Firefox or Safari.

http://en.wikipedia.org/wiki/MHTML

Jeff
TechSoEasy
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Author Comment

by:fgarufijr
ID: 20093669
Jeff...

Were using IE7 in our orginization. Some remote users might be using IE6, but for the most part everyone is using IE7.

The idea here is that it should be forcing them to download the file, save it to a location on their computer, then the user would open it manually from their local computer. Currently users are right clicking on the attachment, choosing Save As, and instead of the file being in .mht format, its forcing them to save it as a HTML file, but the file contains no data.
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Accepted Solution

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Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 20094056
You don't need to force them to download the file because that's the default behaviour with an .mht extension.

So, if the attachment is blank are you sure it's not being filtered out on the sending side?  Can you open the attachments in Outlook (instead of OWA)?

Also, what happens if you just click on the attachment rather than right-click/save as...?

Jeff
TechSoEasy
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Author Comment

by:fgarufijr
ID: 20094266
After I removed the .mht files from being blocked, the extension was not in Allowed or Forced, so I had to add it to one of them. I decided I'd rather have my users 'download' the file, rather than open it up inside of OWA.

Outlook users are fine. The file comes down fine and can be viewed fine. Its just OWA

If I click on the attachment, it says that file must be downloaded in order to view it, and to right click and choose Save As.

Again, right clicking the file and choosing Save As gets you a pop-up window asking you to choose where to save the file. It should also be noted that the file name defaults to 'attachemnt' instead of the actual filename, and the only choice is to save it as a HTML file.  Opening the file just gets a blank browser page.
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