printing pdf problem [Error: undefined   Offending COMMAND....]

Posted on 2007-10-15
Last Modified: 2013-03-15
I have pc directly connect to a network printer(lexmark brand) and having problem to print any pdf document.  The printer work fine with other common file type (doc, ppt, html, etc).   But when come to printing pdf file (even few page one ), i got the following error message.  

ERROR: undefined







Question by:stock99
    LVL 11

    Accepted Solution

    When you print from acrobat to a postscript printer (and, from the error you get, your lexmark is a postscript printer), acrobat doesn't use the windows printing mechanism and generate the postscript description of the page itself. Unfortunately it is clearly creating a postscript output that is incompatible with your lexmark.
    You can workaround this problem by avoiding acrobat generated postscript. For this you can either
    - use a PCL driver for your printer instead of a postscript driver (this completely avoid bypass the problem and doesn't reduce quality/speed)
    - from acrobat's print dialog, click the "advanced" tab at the bottom of the print dialog: are you using "Acrobat default" settings or "custom" settings? If you are using custom settings, this might cause the problem: try choosing acrobat default, and if it still doesn't work, try selecting "print as image" (this can reduce quality/speed)

    Anyway the real cause of the problem is that your printer doesn't like the postscript generated by acrobat. This may be caused by either acrobat generating bad postscript (less probable) or your printer not processing it correctly (more probable). Also keep in mind that acrobat generates postscript based on the printer capabilities information it gets form the printer driver, so if the driver reports incorrect information you get bad postscript from acrobat.
    To try to solve this problem  I'd suggest to:
    -make sure you are using the official latest version of lexmark driver for your EXACT printer model;
    -check for printer firmware updates
    -make sure that the device settings (from the printer properties->device settings) match your printer actual configuration;
    -check for acrobat updates;
    -play with the "postscript option" inside the "advanced" dialog within acrobat print dialog. These error are often caused by font management, so try changing the "Font and Resource policy" and/or "Print Method"

    Author Comment

    i use the print-as-image option  (under advance button of print dialog) and now it is able to print.  

    But thanks for the very thorough info. they are very helpful for me to understand the cause of problem :)

    Featured Post

    Enabling OSINT in Activity Based Intelligence

    Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

    Join & Write a Comment

    Suggested Solutions

    Update 21-May-2015: I temporarily removed the source code and the code snippets to make major changes to the program. Regards, Joe A recent question here at Experts Exchange piqued my interest, so I decided to provide a thorough solution and publ…
    Update 21-May-2015: I temporarily removed the source code to make major changes to the program. Regards, Joe In a previous Experts Exchange article, How To Rename-Move a Batch of PDF Files Based on Contents of the Files (http://www.experts-exchan…
    In this fourth video of the Xpdf series, we discuss and demonstrate the PDFinfo utility, which retrieves the contents of a PDF's Info Dictionary, as well as some other information, including the page count. We show how to isolate the page count in a…
    Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…

    729 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now