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printing pdf problem [Error: undefined   Offending COMMAND....]

Posted on 2007-10-15
Medium Priority
Last Modified: 2013-03-15
I have pc directly connect to a network printer(lexmark brand) and having problem to print any pdf document.  The printer work fine with other common file type (doc, ppt, html, etc).   But when come to printing pdf file (even few page one ), i got the following error message.  

ERROR: undefined







Question by:stock99
LVL 11

Accepted Solution

lbertacco earned 2000 total points
ID: 20083120
When you print from acrobat to a postscript printer (and, from the error you get, your lexmark is a postscript printer), acrobat doesn't use the windows printing mechanism and generate the postscript description of the page itself. Unfortunately it is clearly creating a postscript output that is incompatible with your lexmark.
You can workaround this problem by avoiding acrobat generated postscript. For this you can either
- use a PCL driver for your printer instead of a postscript driver (this completely avoid bypass the problem and doesn't reduce quality/speed)
- from acrobat's print dialog, click the "advanced" tab at the bottom of the print dialog: are you using "Acrobat default" settings or "custom" settings? If you are using custom settings, this might cause the problem: try choosing acrobat default, and if it still doesn't work, try selecting "print as image" (this can reduce quality/speed)

Anyway the real cause of the problem is that your printer doesn't like the postscript generated by acrobat. This may be caused by either acrobat generating bad postscript (less probable) or your printer not processing it correctly (more probable). Also keep in mind that acrobat generates postscript based on the printer capabilities information it gets form the printer driver, so if the driver reports incorrect information you get bad postscript from acrobat.
To try to solve this problem  I'd suggest to:
-make sure you are using the official latest version of lexmark driver for your EXACT printer model;
-check for printer firmware updates
-make sure that the device settings (from the printer properties->device settings) match your printer actual configuration;
-check for acrobat updates;
-play with the "postscript option" inside the "advanced" dialog within acrobat print dialog. These error are often caused by font management, so try changing the "Font and Resource policy" and/or "Print Method"

Author Comment

ID: 20083341
i use the print-as-image option  (under advance button of print dialog) and now it is able to print.  

But thanks for the very thorough info. they are very helpful for me to understand the cause of problem :)

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