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travan drive causing restarts on windows 2k3 server system

i have a windows 2003 std server (w/sp2) with a new internal ide quantum travan 20/40gb tape drive  (firmware 3.10c) (new - quantum 20/40gb tapes) that appears to be causing the server to restart intermittently. i'm using the windows ntbackup.exe utility to perform all backup procedures. the tape dirve is on the same ide channel as a standard cdrom. the server restarts during backups jobs and while just spinning the tape up after insertion. i downloaded the latest drivers from quantum's site for win2k3 and installed them. i have downloaded taperx diag utility from quantum's site and tested the drive and it tests good. the drive works fine in another computer with no failures (five consequetive backups). the win2k3 server had a travan 10/20gb drive in it to begin with and it was having problems with a small belt coming off so it was pulled out and replaced with this one. no other problems existed with the 10/20gb travan that was in the server.  the memory in the server has also been replaced and tested with memtest. i have pulled the cdrom off the channel and still had problems. i have ran two backups to another peer machine with no problems. i have not replaced the ide cable nor the power supply in the system which i have small suspect for the problem. the 2 seagate sata hard disk drives run off a pci sata raid card and are running raid 1. i have run a disk check on the drive using checkdisk and there appears to be no problems with the drives.
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klpconsulting
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klpconsulting
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1 Solution
 
Bull_81073Commented:
2 questions.

Are there any information in your log files right before the server restarts?

You said that you don't have a problem using ntbackup to backup to another location correct?

I am leaning heavily toward a server/config problem here because you can use the drive on a different computer.
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klpconsultingAuthor Commented:
nothing in the log files related to any problems that i can find at all. again it doesn't have to be backing up in order to reboot. i placed the tape in the drive the last time, the tape started spinning and the system reboots. i thought it might be hitting a corrupt file but i tested that theory with the backup to another system. i thought about a defective tape. i have used two different new tapes with the same result on the server. the reboot happens at different times and is not consistent at any point in the backup procedure. i have pulled the drive out of the server at this time and have it here in my office. i have used ntbackup to backup the server drive to another computer on the network.
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Bull_81073Commented:
You said that the system has 2 sata drives on a raid controller.  Sorry to go so basic on you but I want to make sure that the tape drive ins't connected to the RAID controller.

The other machine that you tested from.  Was it running server 2003 or not.  This could be some wierd sort of compatibility issue.

This may not be a viable solution for you but if you can backup to another computer could you use the Travan on that machine?
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klpconsultingAuthor Commented:
that is correct, the tape drive is connected to the system board via ide connector. the (2) hard disk drives are connected to a pci sata raid controller. the other system was running windows xpsp2 that the tape dirve was connected to and tested in. i don't have another win2k3 server to test with at this time. i've thought about the option of backing up to another system and sticking the drive n a workstation but just haven't given up to that point. stubborn... i guess...
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dovidmichelCommented:
ck for the possibility that the crash happens when backing up specific data.

go through the backup history to see if you can locate the directory being backed up at the time of the crash to see if it is always the same.

Next as a test disable the virus detection utility during the backup, or configure it to not scan out going/file read operations.

If there are any other file level drivers such as an open file agent disable that also.
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klpconsultingAuthor Commented:
i have checked to see if there are specific files and cannot find any consistency. like i said earlier this has happened even when the drive was just spinning up the tape and the backup software had not been started. i have not disabled the sav 10.1.6 software but will do. server isn't used for anything other than sharing excel files, word files, picture files. about 7gb worth of data.  i have run some small backups (100mb - 1gb) without failure but not allways.
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dovidmichelCommented:
Sorry I skipped right over the part on it happening just when spinning up.

That leaves me with Control Panel, System, Startup & Recovery and configure it to not restart or at least to write an event to the system log so you can get the blue screen stop message on the chance that the stop codes will help identify the source of this.
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Bull_81073Commented:
I think I can relate to the stuborness!  I don't like workarounds for something that should just be working either!

A question I haven't asked you before.  You have said that you removed and reinstalled it already.  I was wondering if we could try a couple of things there.  One would be to un-install it and then restart and allow the OS to find it on its own.  (leave to CD drive off for now just to eliminate a possible source of problems)  When the wizard comes up get a fresh download of the drivers and then use the advanced and have disk options to provide your OS with a "new" copy of the drivers.  If that doesn't work you should see if you can get a downgraded version of the driver and try it with that one.  I am almost positive it has something to do with the driver/OS config.
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klpconsultingAuthor Commented:
the drive is here at the office right now. the server is at the client's office. to begin with i was using the default driver that win2k3 provides until i started diagnosing the issue. i then found the new driver (http://www.quantum.com/ServiceandSupport/SoftwareandDocumentationDownloads/Travan40ATAPI/Index.aspx) on quantum's site, downloaded and instaleld the driver. the new driver showed up and  the first backup (approx 2gb) i did with the new driver went off and completed without issues and i thought it was fixed. i found out with the next backup that things hadn't changed. i cannot remember the exact date/revision on the original driver but i want to think it was dated 2001. those two drivers are the only ones that i'm aware of at this time. i'll be glad to try another if someone might could find one... i have to pick the server up in the afternoons around 2:30pm cst and then take it back at 6:00am cst when i want to try to make adjustments. i can probably pick it up tomorrow (10/17) with a few changes to try.
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klpconsultingAuthor Commented:
on the other comment made by "dovidmichel".... there isn't any blue screen showing when it goes to reboot. one second it's working and the next second you're getting the post messages. there was an option in "startup and recovery" checked for "automatically restart upon system failure". i have vnc'ed in the server just now and checked on that option. i'll make sure and turn that off prior to reinserting the tape drive. the only event you get in the event log is "event id 6008" "the previous shutdown was unexpected".
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dovidmichelCommented:
Well if it is at a client's office then it might be better to leave the restart enabled so that someone does not have to manually restart it.

As long as it is configure to write the event to the system log you will get the basic stop message which is many cases is all that it is needed.
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klpconsultingAuthor Commented:
i have the server at this time and will be reinstalling the tape drive to attempt to get a blue screen dump message. 2:42cst (10/18).
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klpconsultingAuthor Commented:
installed the tape drive again and the server started rebooting several times before it would start windows. replaced the ide cable and changed the port to the primary ide. server continued to reboot. changed the power supply out, the server started up and has completed 3 backups of 6gb without failure. appears to be a weak power supply.
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Bull_81073Commented:
Sounds like you got the problem resolved!  Strange that this was the server to reboot.  I would have leaned to the PS if it were just shutting down instead of doing an actual restart!
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