Quicktime alert repeatedly showing up SonicWall for one PC on LAN

Posted on 2007-10-16
Last Modified: 2008-01-09
I updated Quicktime on this users machine to 7.2 thinking this would eliminate the problem. It did not. Would uninstalling the program help?

Could it be RealPlayer? I know that a program within RealPlayer called  Real Networks Event Launcher (realevent.exe) tries to connect over the internet to too. Should I uninstall both programs?

If so, what is a safe alternative to offer client so she can play audio cds?

Thank you for your help!
Question by:elise1114
    LVL 97

    Expert Comment

    Greetings elise1114 !

    Can you identify the component of Quicktime that is trying to access the internet?  If you can, then block the access.

    You asked, "what is a safe alternative to offer client so she can play audio cds?"

    Both Real Player and Quicktime are safe and free.  It depends on what audio CDs your client is playing. Some audio CDs require Real Player. Some requires Quicktime.   If your client does not play CDs that requires Quicktime, uninstall that program.

    Hope this helps, war1
    LVL 22

    Accepted Solution

    If you are talking about CDs such as music/audio CDs that you purchase or audio CDs that you burn on a CD burner, there is only one standard, and that is the Red Book audio CD standard, which has been in use since 1980. The Red Book audio standard doesn't use any of the proprietary codecs like Windows Media Player or Quicktime or Real -- but all of these players can play back an audio CD, which is 16 bit PCM sampled at 44.1Khz 2 channel (usually stereo).
    Quicktime shouldn't really give you any trouble, and really nor should Real Player -- but Real Player does get all the hate-mail -- and just a note, I once worked for a very large publishing company where our IT department removed Real off every PC in the company around the world.
    But since you're having problems I would remove Real to start with. Quicktime -- hmmmm -- some video editing software use Quicktime as their player. Quicktime is mostly used for playing .mov videos -- but if it still gives you trouble I would remove it and install a free open source player like VLC.
    Or even Media Player Classic:

    Having said all that -- if you don't want to go with either of the above media players for audio CDs or videos -- you could simply use Windows Media Player -- but your client will also need a player to play .mov files. Also note that Windows Media Player needs a plugin (Like Power DVD) to play DVDs.

    And to cover all the bases Flash should be installed to view Flash files such as those found on YouTube.


    Author Comment

    I couldn't isolate the component so I'm uninstalling RealPlayer today. Hopefully that will work.
    LVL 22

    Expert Comment

    Cheers, please let us know your progress.

    Author Comment

    Uninstalling RealPlayer fixed the problem. Since then, have had to uninstall RealPlayer on another computer due to the same issue.
    LVL 22

    Expert Comment

    If you ever need to use Real Player there is a version called 'Real Enterprise', which I use, and most users have found to be unproblematic. It comes without advertising or registration requirement and without a lot of other 'bells and whistles'.
    This apparantly was 'Real's' answer to my aforementioned concern that corporate users had with the product.

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