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Exchange local delivery queue backs up

I run an exchange server with GFI MailEssentials on it. About 2 months ago, I noticed the local delivery Q building up with messages as many as 3000. I would go through, clean out what was spam and it would be fine for a few weeks until I had to do this again. I finally emailed GFI support about this and they had a look through the diagnostic information that their program picks up but he was unable to see anything that was out of place. The last email that I received from him was that the GFI ME does not touch the local delivery queue and that the local delivery queue holds messages that are sent between users.

So, here's the technical stuff
Server hardware IBM dual Xeon 3Ghz, with 1GB ram
Windows 2003 Standard Server with SP2
Exchange 2003 v6.5 (build 7638.2 SP2)

So, to fix the problem, I simple restart the server and all is fine until the next day. I have gone though the logs and have found nothing that stands out. Meanwhile, my users are getting frustrated because they can't get their email during the evening or early in the morning (until I've restarted the server)

Spam volume for example, this is pretty standard each day. It's between 7500 and 8000 emails each day
Total messages processed 7997, total spam 7143. Total processed 8056, 7345 spam etc.

Any help is appreciated
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johnbowden
Asked:
johnbowden
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1 Solution
 
SembeeCommented:
I have seen GFI do this before. What I have done is remove the GFI product completely, reboot the server and then reinstall it. You could also use this is an opportunity to update the build.

The other cause I have seen is when local AV software is scanning the Exchange directories. You should ensure that any file level AV is not doing any On Access or On Demand type scan of the Exchange folder structure. I usually exclude the entire thing, but at least the exchsrvr\mailroot directories and sub directories.

Simon.

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johnbowdenAuthor Commented:
The GFI ME is version 12 build 20070810 and it was reinstalled about 3 weeks ago. We also did the upgrade after the remove and reinstall.
Norton Antivirus v10.1.5.5000 and I have it set to exclude c:\program files\exchsrvr and the GFI directory and all the files and sub directories below those two folders

I've just downloaded the latest version of GFI ME and will install later tonight and will get back to you.
Thanks
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johnbowdenAuthor Commented:
Ok, the update, the problem still exists. I just logged into the server this morning and saw that there were 23 messags sitting in the local delivery queue. I restarted the server and everything is good. What is driving me crazy is not knowing if I have a 'GFI' problem or a 'Microsoft' problem.
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johnbowdenAuthor Commented:
Does anyone know which log setting is for the local delivery queue. Maybe if I turn that on, maybe it might give me a clue
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SembeeCommented:
There are very few logging options that will show much at that point. The only way to know if it is a GFI problem is to remove the GFI software and see what happens.

Simon.

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Once your question has been answered, please remember to accept an answer and close the question.
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johnbowdenAuthor Commented:
I found the problem. What was happening was the exchange database was hitting the 18GB limit and then the database was shutdown. After I increased the limit, everything was ok.
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Vee_ModCommented:
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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