What is reasonable to expect with regard to a Service Level Agreement from my Internet Service Provider? What would be the ideal way to monitor our bandwidth usage, in order to produce monthly reports with regard to usage?
I work in a remote community as the Network Administrator for a large school. My predecessor currently works for the community and runs a business which delivers Internet service to the school. There is not much "goodwill" currently in our relationship. Our agreement currently consists of, we are required to pay 30% of the cost of two T1 lines that come into the community. Internet is delivered via cable modems.