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I get an error message every time i start outlook 2007 saying i am missing an add-in

Posted on 2007-10-16
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every time i start outlook 2007
I get and error message the reads
"The Add-in "Symantec Antivirus" C:\Program Files\Symantec Antivirus\vpmsece3.dll\ cannot be loaded and has been disabled by outlook. Please contact the Add-in manufacturer for an update. If no update is available, please uninstall the Add-in.
This all happened after she uninstalled her symantec anti-virus program and reinstalled another antivirus program.
is there a fix for this/ or should i just uninstall microsoft outlook and reinstall the program?
i wouldn't think i will have to go that far but am not sure?
thanks
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Question by:cdubbcisco
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war1 earned 1500 total points
ID: 20086958
Greetings cdubbcisco !

1. An addin could be corrupt. Disable Outlook Addins.  Go to Tools > Trust Center > Add-Ins
 disable the Symantec addin.  If no joy, disable all addins.

2. If no joy, reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook. Do the same for outlprnt file.

In Windows XP Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. In Windows Vista, file is located in C:\<user>\AppData\Roaming\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

3. Register two important Outlook files. If using Windows xP, go to Start > Run and type regsvr32 OLE32.DLL and hit OK. Do the same for INETCOMM.DLL

If using Vista and you get an error, run regsvr32.exe from an elevated command prompt. To get an elevated command prompt, right-click on the "Command Prompt" shortcut and select "Run as Administrator".

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. Create a new Outlook profile.
http://support.microsoft.com/kb/829918

6. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps, war1
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by:war1
ID: 20115071
cdubbcisco,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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by:cdubbcisco
ID: 20244948
tried all those things, and none of them seemed to work, thanks for all of the good advice
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LVL 97

Expert Comment

by:war1
ID: 20245595
Do you have Symantec Antivirus installed?  You may need to reinstall the program.
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