Lost Password for Symantec AntiVirus Server software.

Posted on 2007-10-16
Last Modified: 2013-12-09
We are running symantec AntiVirus Server Version on a windows 2003 enterpriser server.  I am try to remove this software form teh server and all of the clients.  It is asking for a password and i have tried all of our company normal passwords as well as trying the "symantec" default password.  Ther person who setup this server is no longer with the company and there is no way to contact them.
Question by:takeuchi-us
    1 Comment
    LVL 38

    Accepted Solution

    If you know the password for the SAV Server Group, open the Symantec System Center and unlock the server group.  If you don't know this password, then on a server or workstation with the Symantec System Center installed, go to the install directory (by default it's c:\Program Files\Symantec\System Center).  In this directory there is a folder called "Tools" and in there is a program called "IFORGOT.exe."  This allows you to reset any user name and password for the unlocking the server group in the System Center. The default administrative user name for the system center is "admin" and it can't be deleted, so use this as the user name and change the password. Then you should be able to open the SSC and unlock the server group using that "admin" user name and your new password.  

    Once you can access the System Center and can unlock the server group, go to the primary server, right-click and select All Tasks/Symantec Antivirus/Client Administrator Only options.  On the Security tab, under "Ask for password to allow uninstall....", click the Change button and change the password to whatever you want to use.

    You should not have to use a password on the server itself to uninstall the software as long as you are logged on with administrative rights to that server.

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