What setting needs to be changed for Notes client to accept HTML messages?

Look at this >> 

http://www-12.lotus.com/ldd/doc/domino_notes/6.5/help65_client.nsf/f4b82fbb75e942a6852566ac0037f284/227c2074d3c1aa3085256d9b0059a693?OpenDocument


Set your Internet Mail Format or Internet News Format
You can select HTML or plain-text format.

For Internet Mail, click Mail, then Internet, and under the "Sending Internet mail" section refer to "Internet mail format."

For Internet News, click Mail, then Internet, and under the "Posting news messages" section refer to "Internet news format."

Since the problem only appears for Incomng email the correct location to fix this is in the Person Doc in the Domino Directory
Basic Tab

Format preference for incoming mail:      Keep in senders' format ( default )
Compare the working and non working users.

I hope this helps !

Nathana21

The link you sent to me looks more related to accessibility options?  Is this correct?  Is there anything in particular you wanted to draw my attention to?

It refers to user preferences which is probably where you set that.

Nathana2 - yes I had already looked at that one - Changed it from HTML and Plain Text to HTML only.
No change.  I didn't change the news settings - they are using any NNTP and wasn't really certain it would be of any use.  But I will take a look at the link again.
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SysExptert - I tried your suggestion and his person document is already to keep in the sender's format.
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 And the situation has gotten a bit stranger - some Internet mail is coming in as HTML and it shows up fine.   Other times it does not.  The person he is primarily concerned about is actual a co-worker and is on the same version of Notes - 6.5

Probably a Notes client bug.

Upgrade the client to R 6.55 or 6.56

I hope this helps !

We can eaisly rule out the client as a factor.  Open his mail in webmail, and see if a message that should be HTML comes out as plain text in the web browser.  if it comes out as HTML in the web browser but not in Notes, then it is a client issue.  If it is plain text in both, then either there is something wrong with the mailbox/server/person document, or you're wrong about the message, and it really is plain text.

A way to test if this mailbox is really having problems: Send an HTML message from the web (gMail, Yahoo mail) to two Notes addresses, one the problem user, the other someone else.  if they both come out as HTML, then you know it isn't the mailbox, it is the particular message you were previoulsy examining.  If one comes out plain and the other comes out HTML, then it is the mailbox (or server or person document or... whatever is different about the two delivery paths for the two addresses).

qualetee:

I had previously sent an HTML e-mail (forwarded from an Exchage account) and my Notes account received it fine.  His however was again hooped - now that I have something to match his against I will give it a run through...

Thanks to both of you,....

Well, it looks like it's the mailbox - web mail also shows the messages as being changed to plain text.  The Notes Admin guy has this habit of sending stuff back - is there anything in particular I should aks him to check?

Have the Admin Do a replace design on the mail DB, and also, Edit the Person doc, choose another mail Mail preference, and then change it back.

If it still does not work, then there may be issues with a corrupted Domino Directory, ad or server issues as Qwaletee mentioned.

Let's try another test.  Have your admin create a mail-in database that points to your mail file. Verify that HTML messages sent to that mail-in have correct formatting.  Now change the mail-in to point to the problem user mail database, and send another HTML message to yourself, the problem user, and the mail-in address.

If both copies in the problem mailbox are plain text, then it is the mail file, since we've verified that the mail-in record can receive HTML (when pointed to yourmailbox instead).  You can try replacing design (as siggested by SysExpert), or creating a new mail file.

If one copy is plain text and one copy is HTML, then it is the user's directory entry or in the routing path.  You can compare RECEIVED headers and ROUTESERVERS to see if there's anything different that would be outside the user's directory entry.  You can try the delivery method change SysExpert suggested, or you could delete the person document (save a backup), recreate it, and merge critical info back in.

qwaletee - I had actually sent the ticket up the pipe but I have pasted both suggestions into the ticket.  I had actually been thinking about replacing the design, but didn't.  Probably because some of the messages were coming through okay....however, if that turns out to be the answer I'm going to feel very stupid!

I feel better now - I updated the template - same issue.

LOL

Go for the whole mail file?

Whatever the update from the client will do - the Notes Admin still has to do his work.  But now I'm convinced that I've done everything I can from my end.  :)

Okay - this is just plain weird!

Apparently the sender of the alleged HTML e-mail had my user in his personal e-mail address using his SMTP address and not his Notes address. This was somehow over-riding settings related to sending mail as when the address was changed to use the Notes address, my user is now receiving those e-mail fine.  Considering that the Internet settings in the preferences, location and person documents had already been verified  does this make sense to anyone?