Symantec System Center (MMC Console) is freezing

Posted on 2007-10-16
Last Modified: 2013-12-09
Greetings and thank you for taking a moment to read this problem:

PROBLEM: Symantec System Center (MMC Console) is freezing

MESSAGE: (2 windows, one after the other -- still sitting untouched at the 2nd)
(1) Execution Prevention - To help protect your computer, Windows has closed this program.
(2) DEP Options window:
      (a) Turn on DEP for all essential ...only
      (b) Turn on DEP for all programs...except those I select (SAV)

(1) Verified via Terminal Services Mgr, no other sessions active/listening
(2) Logged off via start menu, reconnected via MSTSC
(3) Attempted to restart every service with name beginning Symantec (services.msc)
     (a) Some services would not stop
     (b) Some services became stuck as "Stopping"
     (c) Continued attempts to stop them resulted in "ERROR 1053:  The service did not respond to the start or control request in a timely fashion"

RESULTS:  Above actions do not fix the problem

(1) Problem never occured prior to yesterday in this form
(2) MMC did freeze once or twice before, as result of multiple remote terminal sessions with the same MMC open, but this was not the case this time (or yesterday when this begain)

I am not sure if an update was recently received on this server, because there was an erroneous GPO that had turned auto updates on previously.  I turned that GPO off, and enforced it, so that I could manually disable auto updates.  I am considering using MyUninstaller v1.35 ( to see what updates, patches, etc. may have recently hit this box, because it so conveniently allows for sorting by date.

(1) Had to reboot the server, yesterday that fixed the problem with no other messages received
(2) Rebooted the server again today when the problem occured, this time, got the 2 messages you see above under section titled 'MESSSAGE"

(1) I have not selected either option on the DEP window
(2) Researching this to see MS recommendations, but open to other hyperlinked references you might provide

IMPORTANT:  I am generous with points.  Give me something useful, and I will give you some (or all 500) points.

Thanks so much for your help,

Question by:ksuchy

    Author Comment

    ADDENDUM:  I found the following events in the Application logs:
    Type:            Error
    Date:            10/16/2007
    Time:            12:48:31 PM
    Event:            34054
    Source:            Central Quarantine
    Category:      None
    User:            N/A
    Computer:      BAMNAV
    A general error was detected with Central Quarantine.
    [Error Connecting to Gateway - Unable to connect to the Gateway]
    Quarantine Server: BAMNAV
    Address:   DNS name:
    download: QServer cannot connect to the gateway to download definitions.
    Ensure QServer has access to an adequate Internet connection
    Type:            Error
    Date:            10/16/2007
    Time:            11:40:58 AM
    Event:            1030
    Source:            Userenv
    Category:      None
    User:            \SYSTEM
    Computer:      BAMNAV
    Windows cannot query for the list of Group Policy objects. Check the event log for possible messages previously logged by the policy engine that describes the reason for this.
    Type:            Error
    Date:            10/16/2007
    Time:            11:02:03 AM
    Event:            1000
    Source:            Application Error
    User:            N/A
    Computer:      BAMNAV
    Faulting application Rtvscan.exe, version, faulting module unknown, version, fault address 0x65a6443b.


    LVL 11

    Accepted Solution

    A possible quick fix is to uninstall the SSC and then reinstall it.

    You're likely aware of this:  you're running an older version of SAV and an upgrade to a newer version may take care of the issue.

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