Attachments not visible in Outlook E-mail
Posted on 2007-10-16
This one really has me perplexed. Occasionally, one of my users will receive an e-mail with files attached--they could be JPEGs, PDFs, Word docs--except that the message in the user's Outlook inbox will not show a paperclip icon, nor can you see the attached files when you open the message in its own window. It's only if you do a File, Save Attachments or if you forward the message to yourself that the attachments become visible.
Most of my users are on Outlook 2002, but I've also seen it happen on my workstation with Outlook 2003. We're running Exchange 2007 on the back end. We also have a BlackBerry Enterprise Server.
Google has turned up several hits on others who have seen this problem, but so far I haven't found any solutions. Does anybody out there have any ideas? This one is defnitely weird, to say the least.