Outlook 2000 - very slow starting - profiles seem unavailable - why / help?

Posted on 2007-10-16
Last Modified: 2008-01-09
My clients Outlook 2000 (running on XP) is taking a very long time to start. 4 mins boot time on average.

I have been investigating this remotely and have been elimintaing issues (e.g. reduced pst file sizes to sensible sizes).
Tried deleting outcmd.dat.
Compacted mailbox and other similar tasks. All have helped to generally improve Outlook performance but there still seems to be this slow start.

Next step is to investigate the fact that it might only be slow starting when there is no internet connection when he starts Outlook (will investigate soon).
But I noticed also that when I went to control panel to check out the profiles he has set up, on clicking the "Mail" icon it took me straight into his Outlook accounts (e..g where one can configure the pop 3 accounts)

I'm certain this normally takes me into a screen that allows profiles to be set up. Then again maybe not the case with Outlook 2000.

Any idea?

One thing I did notice
Question by:afflik1923
    LVL 97

    Accepted Solution

    Greetings afflik1923 !

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename fmcache.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

    Frmcache.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
    Do the same for INETCOMM.DLL

    3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

    5. If no joy, create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Hope this helps, war1

    Author Comment

    Certainly seems a comprehensive list of things to try out. I'll let you know and thanks for the input.
    LVL 97

    Expert Comment

    afflik1923, any update?

    Author Comment

    Current status:

    The files in 1 (e.g fmcache.dat ) did not seem to exist anywhere on the system.

    However removing all addins (including goolge desktop search, ne folders and a few others (only left anti -virus) seemed to make a big inital difference.

    The person has told me they will get back to me soon to report if the spped improvment remains for which I have my fingers crossed.

    I'll keep you posted.
    LVL 97

    Expert Comment

    afflik1923, thanks for the update.

    Author Comment

    OK well final word is that OUtlook has conintued to run well since certain add-in's were disabled so it would seem this was the problem.

    Thanks for input.
    LVL 97

    Expert Comment

    afflik1923, glad Outlook is running well.

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