?
Solved

Outlook 2000 - very slow starting - profiles seem unavailable - why / help?

Posted on 2007-10-16
7
Medium Priority
?
1,017 Views
Last Modified: 2008-01-09
My clients Outlook 2000 (running on XP) is taking a very long time to start. 4 mins boot time on average.

I have been investigating this remotely and have been elimintaing issues (e.g. reduced pst file sizes to sensible sizes).
Tried deleting outcmd.dat.
Compacted mailbox and other similar tasks. All have helped to generally improve Outlook performance but there still seems to be this slow start.

Next step is to investigate the fact that it might only be slow starting when there is no internet connection when he starts Outlook (will investigate soon).
But I noticed also that when I went to control panel to check out the profiles he has set up, on clicking the "Mail" icon it took me straight into his Outlook accounts (e..g where one can configure the pop 3 accounts)

I'm certain this normally takes me into a screen that allows profiles to be set up. Then again maybe not the case with Outlook 2000.

Any idea?


One thing I did notice
0
Comment
Question by:afflik1923
  • 4
  • 3
7 Comments
 
LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 20089342
Greetings afflik1923 !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename fmcache.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Frmcache.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps, war1
0
 

Author Comment

by:afflik1923
ID: 20089947
Certainly seems a comprehensive list of things to try out. I'll let you know and thanks for the input.
0
 
LVL 97

Expert Comment

by:war1
ID: 20115103
afflik1923, any update?
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:afflik1923
ID: 20119747
Current status:

The files in 1 (e.g fmcache.dat ) did not seem to exist anywhere on the system.


However removing all addins (including goolge desktop search, ne folders and a few others (only left anti -virus) seemed to make a big inital difference.

The person has told me they will get back to me soon to report if the spped improvment remains for which I have my fingers crossed.

I'll keep you posted.
0
 
LVL 97

Expert Comment

by:war1
ID: 20119752
afflik1923, thanks for the update.
0
 

Author Comment

by:afflik1923
ID: 20121752
OK well final word is that OUtlook has conintued to run well since certain add-in's were disabled so it would seem this was the problem.

Thanks for input.
0
 
LVL 97

Expert Comment

by:war1
ID: 20123975
afflik1923, glad Outlook is running well.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Suggested Courses

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question