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unable to go online, dsl connection, error 769

Hi
i am having xp
for the last one week i am unable to go online
i am getting 169.255.255.255 as ip address
i reinstalled my network adapter, but it was the same
When i try to ping , i am getting error 769
kindly help me
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Smart-Friend
Asked:
Smart-Friend
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1 Solution
 
leeds2000Commented:
are u trying to connect wireless? if so, use a cable and connect directly into the router/modem to see if the problem persists.

what is your network like? like 1 modem connected to 1 WIFI router, then machines connects wireless to that router f.example
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MikkkCommented:
It is like your network adapter does not find the DHCP server on your ISP.
Have you call your ISP and check your account is still alive?
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leeds2000Commented:
Look at this page, it may help you on your way :)

http://support.microsoft.com/kb/892889
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CarlWarnerCommented:
What kind of modem do you have?  

Based on that IP address symptom, you need to have DHCP enabled at the modem for your PC(s) to get an IP address from it.  When the PC can't find the DHCP server (modem in this case), it can default to that 169.255.255.255 address instead.  

Of course, you could just pick an IP address of your own in the 192.168.nnn.nnn range based on the default gatway address that your modem is so that you don't have to rely on DHCP.  Your modem could be something like 192.168.0.1 or 192.168.0.254.  You could give your PC a 192.168.0.100 address and then use the appropriate address of the modem for the internet gateway the PC will look at.
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Smart-FriendAuthor Commented:
i am not using wireless modem
also my account with the internet service provider is active
i am getting this 769 error
i would like to use the DHCP than manual ip address


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leeds2000Commented:
what are you trying to connect to? do you have a Broadband router that you are connected to?
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Smart-FriendAuthor Commented:
Yes i am using Broad band connection
but i dont have any routher
it is connected through modem
Dsl connection
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leeds2000Commented:
I would suggest to test another computer on the modem? we need to pinpoint the problem, and before starting with thousands of diffrent settings in the modem we need to make sure it isnt some setting on your machine, since a modem config can be quite difficult.

Let me know if you have this possibility.
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Smart-FriendAuthor Commented:
i have a laptop which is working perfectly well with the same modem,
but not with the desktop
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leeds2000Commented:
And you have reinstalled the drivers for the network adapter?

Is it wireless or cable?

Have you checked if your network card has a static IP or obtains a IP adress automatically?

Go to control panel -> network connections -> right click on your network device and properties -> then double click on "internet protocol" and check if the obtain ip adress is checked.


If not and its not a wireless card, i would consider trying another network card, these are very cheap at your local computer shop.

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Smart-FriendAuthor Commented:
i mentioned aleady as dsl connection and not wireless
it is not static, it has automatic ip address

i will try with a new network card and let you know....
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Smart-FriendAuthor Commented:
i dont see any response !!!!!!!!!!!!!
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Smart-FriendAuthor Commented:
The new network card is is working good.
But the old network card is also working good with other computer
Any way thanks for the suggestion.
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CarlWarnerCommented:
Glad I could assist.  Good luck!!!
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leeds2000Commented:
It might have been a compability issue with the network card then :)

Sorry for not responding before, but i was waiting for you to try another network card.

Regards
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