• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1018
  • Last Modified:

Voice mail for operator on Cisco unity...

have a operator extension voice mail box and a user voice mail box.

The user phone has two line appearences  1) is her own  2) is the operators so that she can pick that up if she is able to.

A caller dials our main number which lights the second line appears (which is the operator extension flashes)  on the users phone. the greeting allows a user input of "0" to leave a message with the operator. I have name recorded for the operator but when someone enters "0" the main greeting is again played without being able to leave a message..

How can I configure unity so that when "0" is press it goes directly into the operator voice mail box..

0
tbone106
Asked:
tbone106
1 Solution
 
bfasonCommented:
Without know the complete setup I would have to guess but I would say you need to make sure that caller input for 0 is set to transfer to a call handler that plays the operators greeting and takes a message.

Hope this helps
B
0

Featured Post

NEW Veeam Backup for Microsoft Office 365 1.5

With Office 365, it’s your data and your responsibility to protect it. NEW Veeam Backup for Microsoft Office 365 eliminates the risk of losing access to your Office 365 data.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now