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Voice mail for operator on Cisco unity...

have a operator extension voice mail box and a user voice mail box.

The user phone has two line appearences  1) is her own  2) is the operators so that she can pick that up if she is able to.

A caller dials our main number which lights the second line appears (which is the operator extension flashes)  on the users phone. the greeting allows a user input of "0" to leave a message with the operator. I have name recorded for the operator but when someone enters "0" the main greeting is again played without being able to leave a message..

How can I configure unity so that when "0" is press it goes directly into the operator voice mail box..

1 Solution
Without know the complete setup I would have to guess but I would say you need to make sure that caller input for 0 is set to transfer to a call handler that plays the operators greeting and takes a message.

Hope this helps

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