Looing for free Helpdesk tool, Active Directory integrated!

Posted on 2007-10-17
Last Modified: 2013-11-13
Dear Experts,

I am looking for a free tool in which to administer helpdesk calls. It has to be capable of the following:

-active directory integrated login
-preferably webbased client
-users must be able to go to the page, get logged in automatically (Single SignOn), and view the status of their ticket (and comments on it/comment themselves).

or any good alternative that, I just don't want yet another user database with logins etc...

I tried looking at PHPBB for this, v3 has LDAP auth, but I didn't get LDAP to work with PHP, seems I have to compile it myself, which is a bit too much for me...(time-wise)
Question by:Azhrei1
    LVL 21

    Expert Comment

    Is this something you are looking for?
    LVL 6

    Author Comment

    hmm, i somehow managed to get LDAP to work just now, with phpbb3, so i'll use the forum because this library could use a forum as well, which is also an easy helpdesk tool :) also runs on php and ldap, so it didn't really answer my question since I said i didn't manage to get LDAP running on PHP.

    However, if a mod can lower the max points for this question I'll accept your solution and give it 150 points :)
    LVL 15

    Expert Comment

    Check out in There are categorized products in different technologies and one should match your need.
    LVL 13

    Accepted Solution

    HI this is for free:
    If you want to integrate this in Active Directory and SQL? You pay some money :-) or try:
    Both are absolutely fabulous!1

    Normally I do not free software because I do not trust it but my colleagues insisted me on trying this out... Try will not be dissapointed (I hope, because it is always personal)

    Hope this will help you in the right direction.

    LVL 13

    Expert Comment

    Please post your solution for future problem owners and future solution seekers.


    LVL 6

    Author Comment

    spiceworks looks good!

    but the company I work for decided they'd throw some money on it after all, so we bought TopDesk, which is a very effective tool :) Kinda kills the question...sorry.

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