I am trying to back up a computer for a client and met a couple of problems...
The client has started the installation of Windows Vista. When the computer now reboots it asks for the windows key. I enter the key on the Vista Upgrade box and get a message saying the key is not valid for the specific instalation. Since it's an upgrade key, Vista has to be installed from within Windows XP.
Obviously the client has started the Vista installation from scratch (which he doesn't admit - Is it possible to install Vista and get this far without realizing what's happening?)
The problem is now, I cannot boot the older XP-system. I do get the option when I boot, but if I select it, the screen goes blank and I get the cursor in the upper left and nothing more happens. This makes it a bit hard to start a new Vista installation from within XP.
And the main problem is opening the customers documents. Normally I would attach the disk in another system and rightclick any inaccessible folders, select the Security tab and take ownership of it and it's contents. But there seems to be some new security issues after Vista has taken control. When I rightclick any non-os-made-folder (i.e. program-folders and user made folders) I get the security tab with the option to take ownership. But when I rightclick Documents and Settings or the new Users\Username\My documents, the security tab isn't even there. Does anyone have any ideas how to read the contents of these folders?