I was hoping you can help me out with a request regarding e-mail. In my team at work we have a mailbox which 3 of us use to for customer orders.
With 3 people accessing it is very easy to miss a mail that needs attention as once someone goes into the mailbox the mail you land on marks as read. In a previous company we had a similar situation and IT was able to set the mail boxes in such a way that you had to fully open a mail before it was marked as read. Do you think that it would be possible to do ?
Many thanks in advance for you help.