Emails sent with Word Attachments received as garbled text and as three separate parts.
Posted on 2007-10-17
My client sends an email from Outlook Express, attaching a Word 95 document. I receive the email in Outlook at the other end in three parts. The text of the email itself contains garbled text, that looks a bit like "encrypted text" sometimes appears. The attachment in each of the three emails is labelled either [1, [2, [3 as if the 74KB word file had been explicitly split in to three parts. The Word file is also completely garbled as well as split in to three parts.That is the symptom, though it is important to note that this does not happen for ALL of this client's Word Attachments, only for the documents over 50KB. We have scanned for viruses/spyware, using Norton AV 2007.
Any help welcomed on this very strange problem. Client has:
Windows XP SP2
Outlook Version 6
Laptop PC with Celeron Processor a year old and 1GB of RAM.