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Emails sent with Word Attachments received as garbled text and as three separate parts.

Posted on 2007-10-17
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Last Modified: 2008-01-09
My client sends an email from Outlook Express, attaching a Word 95 document. I receive the email in Outlook at the other end in three parts. The text of the email itself contains garbled text, that looks a bit like "encrypted text" sometimes appears.  The attachment in each of the three emails is labelled either [1, [2, [3 as if the 74KB word file had been explicitly split in to three parts. The Word file is also completely garbled as well as split in to three parts.That is the symptom, though it is important to note that this does not happen for ALL of this client's Word Attachments, only for the documents over 50KB. We have scanned for viruses/spyware, using Norton AV 2007.
Any help welcomed on this very strange problem. Client has:
Windows XP SP2
Office 95
Outlook Version 6
Laptop PC with Celeron Processor a year old and 1GB of RAM.

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Question by:cprelude
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6 Comments
 

Expert Comment

by:DominicVautour
ID: 20093523
Try disabling Norton on both the sending and receiving computers. On occasion, Norton's email scanner can cause havoc.
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Author Comment

by:cprelude
ID: 20093693
Hi Dominic...We tried disabling the scanner for both send/receive on the client computer (I have a different A/V programme anyway). Anyway, we disabled it and restarted Outlook Express. And, guess what, the scanner seemed still to be active, as the icon kicked in in the taskbar area anyway...I.e., disabling it appeared to make no difference to the scanning behaviour. Which really stumped me.
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Expert Comment

by:DominicVautour
ID: 20093951
Can you try sending it to yourself or someone else (that doesn't have Norton) to see if it still breaks it up?
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war1 earned 2000 total points
ID: 20094351
Hello cprelude,

Outlook Express has an option to split the emails if it is over 50kb.  Disable the option.  

With OE open, go to Tools > Account Settings.  
Click on the account that is being used to send and select Properties.  
Click the Advanced tab.
By Sending, uncheck "Break apart messages larger than x kb".
Click OK to apply.

Regards,

war1
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Author Comment

by:cprelude
ID: 20094879
Thanks so much war1...That was BANG-ON...You're a star...And saved me hours and hours of headaches.
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Expert Comment

by:war1
ID: 20094987
Glad to help, cprelude!
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