[Last Call] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 457
  • Last Modified:

Trying to move PCLaw32 from one MS Windows XP computer to another

I am trying to get PCLaw moved from a MS Windows XP Pro desktop computer with a crashed OS and 100+ bad sectors on a hard drive to a MS Windows XP Pro laptop in good shape.  
The desktop was originally purchased as a 'server' and the laptop was originally purchased as a client [for that server].  The user has just been using the 'server' as her workstation and doing all of her work there.  PCLaw was installed on the laptop but, as I understand, was never registered / activated (not sure what the proper term to use here is).
The desktop has crashed (BSOD, then found during troubleshooting that there were 100+ bad sectors on the drive), so she's just wanting to move the PCLaw to her desktop.  I have the data from the desktop on her laptop but, when I try to run PCLaw, I get a screen asking for the firm name to open (select a set of books), a username, password and default entry date.  There's a little button to the right that says 'Register Now' and 'Days Remaining'.  I have what I was advised was the admin username and password and have entered it, as well as the username and password that the user advised that she used to log in, but cannot get beyond this screen.  I'm waiting on a call back from her with the CD key so that I can call the software vendor, but thought I'd toss this out to see if anyone here had any info.
0
cybertechcafe
Asked:
cybertechcafe
  • 2
1 Solution
 
qz8dswCommented:
Hello cybertechcafe,

As per http://law.lexisnexis.com/back-office-pclaw/customer-support
"Clients on a support contract can call us at 800.387.9785, ext. 1."

I can't get to their forums however this has some instructions on how to move it between machines.
http://law.lexisnexis.com/literature/back_office_faqs.pdf


Cheers,
Terry
0
 
cybertechcafeAuthor Commented:
Thanks, but I had already read the FAQ and had not been able to find an answer there.  I have a call into the  user to get the information required to place a support request (CD Key) but hoped that someone here may have been able to resolve the issue and could pass along the info.  I had originally hoped to find an .ini file somewhere that may have the info in it.
0
 
cybertechcafeAuthor Commented:
We were able to contact the software manufacturer.  Apparently, this was something that they had to do themselves remotely.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now