Microsoft CRM 3.0, Object refernce not set to an instance of an object

Posted on 2007-10-17
Last Modified: 2013-11-24
Steps done to create error message :

Logged into CRM as admin. Clicked on Settings, Customization, Customize Entities, (x2 click) Opportunity
New Window pops up.
Click on Attributes, (x2 click) actualclosedate (or any attribute listed) and receive this error:

Microsoft CRM Unhandled Error Details:
Server Error in '/' Application.

Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.  

Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
   Microsoft.Crm.Web.Tools.SystemCustomization.Attributes.ManageAttributePage.ConfigureSchemaSection(AttributeInfo attributeInfo) +593
   Microsoft.Crm.Web.Tools.SystemCustomization.Attributes.ManageAttributePage.ConfigureControls() +76
   Microsoft.Crm.Web.Tools.SystemCustomization.Attributes.ManageAttributePage.ConfigurePage() +884
   Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +20
   System.Web.UI.Control.PreRenderRecursiveInternal() +62
   System.Web.UI.Page.ProcessRequestMain() +1499

I found this Microsoft article  and followed the instructions. We did not however have this file (Microsoft.crm.MetadataService) as they said we would.  Reset IIS and error still  appears.

System is SBS 2003 Premium

Thanks in advance.
Question by:glennwarner
    1 Comment

    Accepted Solution

    After contacting Microsoft, they suggest we verify that Rollup 2 Update was indeed installed. After re-installing the update on the , we had to reinstall the updates on the clients and clear the cache. Error went away and all works as expected.

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