My system: Dell inspiron 1501 laptop, OS is Windows XP Home Edition.
I bought a registry cleaning program XPMedic some time ago. It worked for a while, but now it freezes every time I start it up. When I try to get it off my screen (pressing Ctrl+Alt+Del) I am told it is not responding. And when I close it I am asked whether I want to report this to Microsoft. Numerous efforts to contact technical support at firstname.lastname@example.org have nearly driven me mad. It took 15 emails and five weeks to get a response. They gave me link to re-download the program and a new license code generator download. I took off the old version and disconnected from the Internet and switched my Firewall off. But the same problem recurred. It froze immediately at start up. The technical support from Xpmedic, told me in the one email they replied to that if it didn't work they would refund the money if I sent the license code etc. I will probably end up doing this, but I am curious to know what might be wrong and would like to fix it if I can.