Cannot uninstall Palm software
Posted on 2007-10-17
I am unable to uninstall Palm software. All was well until I replaced my Palm Treo 650p with a Treo 700p telephone. I tried to sync my new phone with my pc but it wouldn't work. I then called Sprint tech support and after a couple of hours it was decided that I didn't have the latest version of Palm's HotSync program. I downloaded all new software, including HotSync, from Palm and attempted installation. Part way thru I get error 1316. Every time I try to install the new software, the same error message comes up and I can't move forward. It was then decided that we should start all over again from the top by going to Add/Remove Programs to uninstall the existing Palm software. The Palm software shows up but without a button to remove. I then opened Windows Install Clean-up, scrolled down to Palm and clicked remove. A couple of seconds later a warning box asked if I was sure I wanted to remove it and I said yes. Moments later the Installer, presumable after removing the program, highlighted the 1st item in the list. I scrolled down to Palm just to make sure it was gone and, lo and behold, it was still there. Repeated attempts proved no better. I also have a utility called Unclean but that doesn't even see the original Palm software.
Again, my issue is I cannot uninstall the existing Palm software so that I may install a newer version. H E L P !