Looking for a ticketing application

Posted on 2007-10-17
Last Modified: 2010-03-03
Looking for a simple, free ticketing application to track requests and issues on a specific project. I know there are a MILLION of them out there with online, collaborative web interface, but I'm looking for something much more simple to install and use. A canned, self-contained Win32 application. I don't want to configure Apache, PHP, PostgreSQL or anything like that. I don't need to share with my colleagues in Indonesia, nor do I need to have automatic ticket submissions via email, desktop widgets or pager alerts to my iPhone.

I fully realize that I could use Notepad, Excel or some other method, but those are so inelegant. I could probably also write something in Access, but again, I'm looking for something quick, simple and easy. I'm in the middle of a huge project and my brain is too tired to write anything.

Thanks for any information on this subject!
Question by:cmhxaktsoft
    LVL 21

    Accepted Solution

    A couple of suggestions:

    If you have Microsoft Project (which maybe slightly sophisticated) this might be a potential solution.

    Otherwise, are you not able to use something like outlook's to-do list, would that be suitable? It is nice, simple and easy and probably on your computer already (if you have windows vista, or if you have Microsoft Outlook).

    I know you mentioned you don't want anything webbased, but this one is very simple to work and use:

    Also fast and easy.

    Let me know how you get on.
    LVL 33

    Assisted Solution

    On this site you will see a "complete" list of defect tracking tools,
    As you already mentioned there are millions of them.

    Still in excel might be the easiest way of doing it.
    You can start with headers like:
    "      Defect ID
    "      Priority
    "      Severity
    "      Test Cycle
    "      Test Procedure
    "      Test Case
    "      Occurrences
    "      Test Requirement
    "      Person Reporting
    "      Defect Status
    "      Defect Action
    "      Defect Description
    "      Defect Symptom
    "      Found In Build
    "      Software Module
    "      Module Description
    "      Related modules
    "      Person Assigned
    "      Date Assigned
    "      Estimated Time to Fix
    "      Resolution
    "      Resolution Description
    "      Fix Load Date
    "      Fix Load Number
    "      Repaired in Build
    "      Date Closed
    "      Contact Person
    "      Attachments
    "      Rework Cycles
    "      Owner
    "      Work Around
    "      Person Investigating
    "      Emergence/Scheduled
    "      Programming Time
    "      Process or Product

    Just select what you need.
    The benefit of using iexcel is you will be able to create charts on the fly.

    LVL 14

    Assisted Solution

    Definitely this one is what you are looking for:

    Tools: TestUP for Test management and
    BugUP for bug tracking/ticketing

    see yourself, free and easy to install, written for Win with IIS, no problem.
    Highly configurable though for your needs and developed by highly experienced
    QA specialists. Easy to use. Support.

    LVL 33

    Assisted Solution

    You also might take a look at a tool called: Mantis

    and to add more functionality perhaps testlink:
    LVL 1

    Author Comment

    I think it's safe to close this one out. Almost all of the above suggestions involve PHP, SQL, Etc. I was looking for a simple application that I could run to track employee requests for myself, but I don't know that such a thing exists. (Maybe a glorified to-do list or something.) At any rate, thank you all for your input!
    LVL 33

    Assisted Solution

    If you need a simple tracking tool then the best is to build it simply in Excel as suggested before.
    If the language doesn't mind here a free tool in Dutch

    or perhaps this one:

    to close the question you have to accept one answer or you might split the points. for more information about this see:
    LVL 3

    Assisted Solution

    I strongly recommend you look at this tool.

    This is a relatively new and free Help Desk ticketing system.  They have a pay for support model, but you will not need it.  It is both simple as for your described needs, and much more if you need to collaborate.  It was originally called Pathworks.  They have recently renamed "Tickets" to "Cases" to attract the Customer Service as well as Support Desk users and rebranded it to HelpStream.

    It is free on an advertising model, $10/mo. to remove the adds, and really cheap comparatively to other sophisticated tools, if you do need support.  

    I have implemented many Help Desk Tools, the very best of them.  If you can get over the fact that this is on an ASP model and not totally under your control, you may be as impressed as I was on the features provided.   I have experienced only one brief period where I could not access the system, after one of their releases.  This is a potential drawback, but what you get really may be worth it for you.

    Here is a short list of what I find useful.  Did I mention I use it myself?
    Fast and easy to set up - Configure my own Case Types, Resolution Codes.
    Create new tickets in minutes, easy to use.
    Effective text searching for tickets along with field based searches.
    Nice visual history of comments made on a case over time.
      ...with a search engine that works
      ...uploading documents as well as a decent authoring tool
    I have others submit tickets on a self-service portal
      Email notifications to person assigned on the ticket/case
    Linking KB Articles to Cases, including an interesting check-list assigning user tasks
    Email notices to Ticket/Case originator (Requester) when updates are made.
    Direct html links to the case on the email sent.

    Best of luck.  If you decide not to, I'd be interested to hear your thoughts.


    LVL 3

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