Terminal Server Printers go offline
Posted on 2007-10-17
I maintain a network consisting of a main office with three remote offices. The offices are connected via Netscreen site-site VPNs. We use Terminal services at the remote site to access our application. A problem has recently surfaced where the printers will go offline in a remote office. The VPN connection is still live and the application still works, but the print jobs just get stacked up in the print queue on the terminal server. The print servers seem to be working OK, but they also show the printers offline. The easiest and fastest way around this problem is to go to the terminal server, open Services, and restart the Print Spooler service. Everything then jumps back to life and the stacked up print jobs start printing. Any idea why this might be happening. I'd like to get it fixed because if I'm not around, they may go for a while without printing and I'd rather not give them admin rights to the term server. This only happens once or twice a week. We have about 15 users in the main office and about 8-10 in the remote offices combined. Thanks for any insight.
Main Server - Windows 2003 SBS
Terminal Server - Windows 2003