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Wireless activesync error 0x85010014 when syncing to Exchange 2007

Posted on 2007-10-17
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I am unable to activesync a Windows Mobile 5 phone to my newly setup Exchange 2007 server.  I get error 0x85010014 on the device itself, and the exchange server reports the following error in the event log:

Event code: 3008
Event message: A configuration error has occurred.
Event time: 10/17/2007 12:25:38 PM
Event time (UTC): 10/17/2007 7:25:38 PM
Event ID: 3eecabc143304f219fbe61ce5e7ced5b
Event sequence: 42
Event occurrence: 41
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1/ROOT/Microsoft-Server-ActiveSync-1-128371070180285618
    Trust level: Full
    Application Virtual Path: /Microsoft-Server-ActiveSync
    Application Path: C:\Program Files\Microsoft\Exchange Server\ClientAccess\sync\
    Machine name: EXCHANGE
 
Process information:
    Process ID: 2236
    Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM
 
Exception information:
    Exception type: ConfigurationErrorsException
    Exception message: Could not load file or assembly 'Microsoft.Exchange.Clients.Owa' or one of its dependencies. The system cannot find the file specified. (C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\web.config line 64) (C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\web.config line 64)

I'm pretty sure it's an IIS configuration problem, but I can't seem to figure out how to correctly configure it.  Any help would be appreciated,

Thanks,

Oblikon
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Question by:Oblikon
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13 Comments
 
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Expert Comment

by:thenone
ID: 20096610
do you have rpc over https setup?
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Expert Comment

by:Sembee
ID: 20096657
As it is E2007, I would suggest deleting the /microsoft-server-activesync virtual directory and recreating it via PowerShell.

Simon.

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by:Oblikon
ID: 20104006
Ok, deleted and recreated it through the powershell.  I recreated it with the following command (businessname replaced for privacy)-

New-ActiveSyncVirtualDirectory -Server "EXCHANGE" -WebSiteName "Default Web Site" -ExternalURL"http://exchange.businessname.org/Microsoft-Server-ActiveSync"

And I started getting 0x85010004 (I have require ssl disabled on the handheld) - Account doesn't have permission to synchronize with current settings.  I disabled the require SSL on /Microsoft-Server-ActiveSync, which I know can fix that, and I'm back to the 0x85010014 error.  If I use

-ExternalURL"https://exchange.businessname.org/Microsoft-Server-ActiveSync"

Instead, and have require ssl enabled on the handheld, back to 0x85010014.

This is the error log entry on the exchange 2007 server every time I get 0x85010014:

Event code: 3008
Event message: A configuration error has occurred.
Event time: 10/18/2007 12:41:09 PM
Event time (UTC): 10/18/2007 7:41:09 PM
Event ID: a70e9a65fb30409c99961742e73219f0
Event sequence: 12
Event occurrence: 11
Event detail code: 0
 
Application information:
    Application domain: /LM/W3SVC/1/ROOT/Microsoft-Server-ActiveSync-1-128372092272780851
    Trust level: Full
    Application Virtual Path: /Microsoft-Server-ActiveSync
    Application Path: C:\Program Files\Microsoft\Exchange Server\ClientAccess\sync\
    Machine name: EXCHANGE
 
Process information:
    Process ID: 1980
    Process name: w3wp.exe
    Account name: NT AUTHORITY\SYSTEM
 
Exception information:
    Exception type: ConfigurationErrorsException
    Exception message: Could not load file or assembly 'Microsoft.Exchange.Clients.Owa' or one of its dependencies. The system cannot find the file specified. (C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\web.config line 64) (C:\Program Files\Microsoft\Exchange Server\ClientAccess\owa\web.config line 64)
 
Request information:
    Request URL: https://exchange.businessname.org/Microsoft-Server-ActiveSync?User=username&DeviceId=4FF5B3F8603D58D52C3110308C9274CE&DeviceType=PocketPC 
    Request path: /Microsoft-Server-ActiveSync
    User host address: 75.208.142.198
    User:  
    Is authenticated: False
    Authentication Type:  
    Thread account name: NT AUTHORITY\SYSTEM
 
Thread information:
    Thread ID: 8
    Thread account name: NT AUTHORITY\SYSTEM
    Is impersonating: False
    Stack trace:    at System.Web.Configuration.HttpModuleAction.get_Entry()
   at System.Web.Configuration.HttpModulesSection.CreateModules()
   at System.Web.HttpApplication.InitInternal(HttpContext context, HttpApplicationState state, MethodInfo[] handlers)
   at System.Web.HttpApplicationFactory.GetNormalApplicationInstance(HttpContext context)
   at System.Web.HttpApplicationFactory.GetApplicationInstance(HttpContext context)
   at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
 
 
Custom event details:
 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Thanks for the help.
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Author Comment

by:Oblikon
ID: 20124324
Yes, RPC over https is setup and works.  Any other ideas?
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by:thenone
ID: 20124518
does webmail work?
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Author Comment

by:Oblikon
ID: 20124961
webmail works perfectly.
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Expert Comment

by:thenone
ID: 20125022
What ssl is your company through
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Author Comment

by:Oblikon
ID: 20132849
Our ssl cert is through Entrust.
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Author Comment

by:Oblikon
ID: 20141770
Any other ideas?
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Expert Comment

by:tullioc
ID: 20344491
i'm getting exaclty the same issue, any clues ?
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Expert Comment

by:tullioc
ID: 20346109
Thanks i will post a new question...
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Oblikon earned 0 total points
ID: 20486729
For your information, this problem was resolved by doing a CAS reinstall.
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by:Vee_Mod
ID: 20759298
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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