A have a client with a printer problem. She has a HP Deskjet 840c printer connected to a Windows XP Home Edition computer. Her problem is when she pushes print on Works, Word, Outlook Express etc, the printer gets the paper and it runs it through the printer and it seems as if it is printing but it spits out a blank paper.
I have eliminated the Ink cartridges being empty, or faulty, as the printer prints a full color test page using the"print test page" from the printer properties menu. And to make things stranger, it does print webpages from Internet Explorer.
What I have not tried is reinstalling the drivers yet. From what I have read, reinstalling the drivers does not seem to fix the problem - but I am going to give it a go anyway.
Similar problems, with no real answers (May help eliminate obvious answers):
If anyone has ever actually solved this issue, please come forward! . And please, no obvious comments like "Get a new Printer!".
Any help will be greatly appreciated!! Thank you very much in advance!