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Having issue with installation of new DSL WIC in 1841

I have a Cisco 1841 Router currently communicating a video feed through a point-to-point t1 line.  We would like to initiate another video feed from a seperate source, using DSL and a VPN.  I have purchased a DSL WIC to add to the extra interface port in the router.  However, when I install the WIC into the router I can not see it as an interface in the config.  The WIC shows all indicator lights as a solid green, even when nothing is plugged into it.  I don't think that all the lights should remain lit when nothing is plugged into the interface, and of course, I have no way to configure the interface since it does not show in the config.  I have tried two seperate cards and two seperate routers with the same results.  This leads me to believe that I am missing a step necessary to initialize the card when I install it.  Any information would be helpful.  Thanks.
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imaginetech
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imaginetech
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trinak96Commented:
You need to check your IOS version is correct to handle the extra WIC.
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imaginetechAuthor Commented:
IOS version is 12.4 - do you know what version it needs to be?
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trinak96Commented:
I'll check IOS, can you do a "sh ver" and post - should show up in there. And do you post the model number from the packaging ?
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trinak96Commented:
From Cisco website :
Software Support
The 1-port HWICs are supported starting the 12.4(4)T and 2-port HWICs are supported starting the 12.4(6)T. All HWICs are supported on the Cisco 1841 ISR and the Cisco 2800 and 3800 series ISRs.
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