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Office 2007 configures itself at every launch

I've got a Windows Vista laptop and I installed a copy of Office 2003 to it when I first got it.  I now have a copy of Office 2007 and want to install this on my PC to replace the 2003 version.

However, I put in the 2007 CD and took the upgrade option, and after a successful installation, found that each and every time I try to launch a Office application (Word, Excel, etc.) I have to sit through 3 or 4 minutes of the application configuring itself.  It even comes up when I try to launch other software applications that aren't part of Office!

Having browsed the web for a solution, I think the problem is due to the existance of my Office 2003 installation, as even though I upgraded, my PC still may still have reference to both versions, so has to configure itself each time as it thinks I keep swapping between the two versions?

Therefore I completely uninstalled everything to do with Office by using the Control Panel - Add/Remove Programs option, and have now tried reinstalling Office 2007 again, with hopefully no traces of Office 2003 existing, but I am still getting the same problem!

I guess that despite trying to uninstall Office 2003, there may still be some references to it in the Registry or somewhere similar.

So, I think I need to completely wipe all traces of Office 2003 for Office 2007 to work as it should, but how can I do this effectively?  I have tried the clen up utility that comes on the Office 2003 CD but this keeps coming up with an error when I try to run it.

Please help!  Thanks in advance for any advise....

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Deleted with 250 points refunded
03/28/2009 06:28AM PST
Computer101
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wibber78
Asked:
wibber78
1 Solution
 
Brad GrouxCommented:
This is more likely a user profile problem than anything else. I would create a new profile, copy all of your data/settings over and delete the original profile. Profiles are located in the C:\Users directory, make sure to create your new user profile first from the control panel, log in under the new profile and copy your data/settings over from your C:\User\oldprofile directory. Then reinstall Office 2007 on the new profile.

Make sure that if you have any files in your Outlook that you export a .PST file before removing the old profile so you don't lose your email/contacts.
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SysExpertCommented:
1) Try creating a new user that has full Local Admin rights, and install the 2007 version using that user.

2) Then test using that user and your normal account.

I hope this helps !


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war1Commented:
Hello wibber78,

To completely uninstall Office 2003 and 2007, use the Windows Installer Cleanup Utility
http://support.microsoft.com/default.aspx?kbid=290301

Then you can install Office 2007.

Hope this helps!
war1
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wibber78Author Commented:
Thanks for the replies, but sorry chaps....I've tried all the above but still no solution.

I created a new user account with admin rights and then tried the software - still configured every time.  I then uninstalled the software again from this new account and reinstalled it, again whilst in the new account, and yet again, the applicatiosn configure themselves for several minutes with each launch.

The link to the Microsoft Clean Up utility is the utility I tried before but this doesn't seem to work either?

Most annoying.....

Any further advice would be much appreciated.  Thanks
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felixg1Commented:
I have exactly same problem. On Vista Ultimate initially installed Office 2007 over the Office 2003 and thought it had removed Office 2003. It didn't. I then removed Office 2003 via the Control panel's Add/Remove, but still seeing same problem with Office 2007 -- each time any of the apps starts it's going through "gathering the information" and configuring. I tried uninstalling Office 2007 and reinstalling back Office 2003, and now I am seeing this problem with Office 2003 as well!!

I think the problem has to do with some sort of un-clean uninstall. If there was a way to wipe Vista clean from the traces of the Office (both 2003 and 2007), and then install fresh I think that could do the trick. Unfortunately I don't know how to do it.

Help would be much appreciated.
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shapelessdesignCommented:
I am experiencing the same problem, but this machine never had Office 2003 installed on it. I purchased it brand new with Vista pre-installed in Feb of this year. Office does the 5min setup / config routine every time I try to launch powerpoint, excel, word or outlook.

I have uninstalled and reinstalled countless times. A google search shows that this is not a unique problem, I genuinely don't understand what I should do.
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onndiiCommented:
I also have this problem and have found it is causing concerns for a number of people all with a range of circumstances and setups. In my case it seems to have changed frequency and which office programs it affects, after each re-install attempt. At teh moment, it is happening for all office programs at every launch. It is extremely frustrating and time consuming.

teh following link is a thread where someone seems to have fixed the problem for themselves. I can  usually diagnose and fix a range of problems but i am inexperienced when it comes to the registry. Can someone shed some light on this for me? ..

http://forums.techarena.in/showthread.php?t=674718&page=2
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onndiiCommented:
hi
here is another thread concerning this issue that may be of use to someone with a bit more registry knowledge. i have read quite an amount about this now, these 2 threads seem to be the most useful i have come across. Thanks in advance to anyone who can simplify this a bit.

http://forums.techarena.in/showthread.php?t=731168

Also when i looked in my vista event viewer, i found this error in XML view that said "Outlook experienced a serious problem with the 'microsoft vba for outlook addin' add-in." i'm not sure if this is relevant but i had a look in outlook (after waiting for it to configure) and could not work out how to disable this add-in in the advanced options. thanks again to anyone trying to solve this annoying issue.
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onndiiCommented:
ok sorry to keep posting but i have located the errors in my event viewer and think this may be of use to someone who can solve this. when opening word or other office program i get the 2 warnings with event id - 1001 and 1004. the details for each are as follows respectively:

Log Name:      Application
Source:        MsiInstaller
Date:          17/12/2007 5:29:42 PM
Event ID:      1001
Task Category: None
Level:         Warning
Keywords:      Classic
User:          Andrew-Notebook\Andrew
Computer:      Andrew-Notebook
Description:
Detection of product '{90120000-0030-0000-0000-0000000FF1CE}', feature 'WORDFiles' failed during request for component '{0638C49D-BB8B-4CD1-B191-051E8F325736}'
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2007-12-17T07:29:42.000Z" />
    <EventRecordID>10646</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Andrew-Notebook</Computer>
    <Security UserID="S-1-5-21-1342189175-1588888444-4004054265-1000" />
  </System>
  <EventData>
    <Data>{90120000-0030-0000-0000-0000000FF1CE}</Data>
    <Data>WORDFiles</Data>
    <Data>{0638C49D-BB8B-4CD1-B191-051E8F325736}</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

and:

Log Name:      Application
Source:        MsiInstaller
Date:          17/12/2007 5:29:42 PM
Event ID:      1004
Task Category: None
Level:         Warning
Keywords:      Classic
User:          Andrew-Notebook\Andrew
Computer:      Andrew-Notebook
Description:
Detection of product '{90120000-0030-0000-0000-0000000FF1CE}', feature 'ProductFiles', component '{6252B847-BADA-43D4-9252-E39767FA40A1}' failed.  The resource 'HKEY_CLASSES_ROOT\.pip\' does not exist.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">1004</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2007-12-17T07:29:42.000Z" />
    <EventRecordID>10645</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Andrew-Notebook</Computer>
    <Security UserID="S-1-5-21-1342189175-1588888444-4004054265-1000" />
  </System>
  <EventData>
    <Data>{90120000-0030-0000-0000-0000000FF1CE}</Data>
    <Data>ProductFiles</Data>
    <Data>{6252B847-BADA-43D4-9252-E39767FA40A1}</Data>
    <Data>HKEY_CLASSES_ROOT\.pip\</Data>
    <Data>(NULL)</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

any help on this would be greatly appreciated, thankyou
 
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Vadim RappCommented:
Create new registry key HKLM/Software/Classes/.pip






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SeankubinCommented:
Outlook is trying to do a runonce but it doesn't have the permissions to modify a particular registry key.
This article will reset those permissions: http://support.microsoft.com/kb/911682
99% odds that if you open regedit, and view the permissions of: HKEY_CLASSES_ROOT\.pip
you'll find that Administrator just has read only.  Same goes for the .pst error.
,.,.
A quick test is to run a  "msiexec /unreg " and then a msiexec /regserver - if something craps out then you can take the time to check the permissions on all those registry keys.  This is per: http://support.microsoft.com/kb/911682
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apache09Commented:
Have seen this problem on several PCs and Workstations.

Issue was resolved by Re-Installing Office.

However, there is one catch.

Do not choose Complete Updrade or Install.

Choose "CUSTOM" INSTALL

Office will give you a selection of Included Office applications, and additional Items that you may choose to install.
For each Application or Installation Option, click on the down Arrow Just to the Left.
Choose Run All From My Computer. Again do this for each option in the list.
Unless of course you do not want one of them installed.

Once finished Click NEXT for Office to finish running through rest of installation.

Restart PC

And Test.  

All should be okay now.


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Vadim RappCommented:
I had this error on multiple workstations, and at some point spent the time to figure out the reason, which resulted in my recommendation above. This only happens when Office is installed per-user: the installation creates the key .pip under HKCR; in case of per-user installation, this lands under HKCU/classes, but then the program is looking for it under HKLM/classes. Manually creating the key in the place where it's wanted solves the problem; another way is to install Office per-machine.

Comment from Seankubin is wrong because the message in the event log clearly says that the registry key is missing. If it was security issue, then repair would fail; this has nothing to do with Outlook (the author says that it happens when launching Word and Excel); and there's no reason to fix Installer itself.

Comment from apache09 addresses the situation when some components of Office are installed "when required", so they later install on demand. The recommendation is to install everything locally. In case of network environment the source is always available, so this is not required; besides, install-on-demand kicks in only once, so it's not this problem.

recommendation: accept ID:21045414

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