Outlook 2007 - keeps crashing as soon as I recieve an email?

Posted on 2007-10-18
Medium Priority
Last Modified: 2010-03-06
I am running Outlook 2007 on XP sp2 on a Win svr 2003 environment. I am using Exchange 2003.
I am also running Mcafee enterprise 8 which has a few icons within the outlook standard toolbar.
One icon for On Demand Scan for Viruses and one for On Demand Scan for Viruses properties.

I have created a new desktop profile for the user , but the problem is still there.
When it crashes it gives the option to restart again.

Any thoughts?
Question by:gpersand

Expert Comment

ID: 20099824
please try using the same outlook version on another PC and also diffrent vr. of outlook on the same PC.

if you can give me the results of the above tests I can help you then, also check the eventlog - in the application for any errors and let me know.



Accepted Solution

wtstadd earned 2000 total points
ID: 20100183
I had this problem a while back, and I ended up reinstalling Outlook and it worked fine... (Don't ask me why, because I could not find any event logs saying that there was an error)

Author Comment

ID: 20108178
The problem was with Mcafee antivirus 8. I uninstalled it on the users pc and outlook began to work fine.
I reinstalled Mcafee and the issue was no longer there.

Thanks for the help anyway.

Featured Post

Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If something goes wrong with Exchange, your IT resources are in trouble.All Exchange server migration processes are not designed to be identical and though migrating email from on-premises Exchange mailbox to Cloud’s Office 365 is relatively simple…
There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
This video discusses moving either the default database or any database to a new volume.
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Suggested Courses
Course of the Month15 days, 10 hours left to enroll

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question