Outlook 2007 - keeps crashing as soon as I recieve an email?

Posted on 2007-10-18
Last Modified: 2010-03-06
I am running Outlook 2007 on XP sp2 on a Win svr 2003 environment. I am using Exchange 2003.
I am also running Mcafee enterprise 8 which has a few icons within the outlook standard toolbar.
One icon for On Demand Scan for Viruses and one for On Demand Scan for Viruses properties.

I have created a new desktop profile for the user , but the problem is still there.
When it crashes it gives the option to restart again.

Any thoughts?
Question by:gpersand
    LVL 6

    Expert Comment

    please try using the same outlook version on another PC and also diffrent vr. of outlook on the same PC.

    if you can give me the results of the above tests I can help you then, also check the eventlog - in the application for any errors and let me know.


    LVL 5

    Accepted Solution

    I had this problem a while back, and I ended up reinstalling Outlook and it worked fine... (Don't ask me why, because I could not find any event logs saying that there was an error)

    Author Comment

    The problem was with Mcafee antivirus 8. I uninstalled it on the users pc and outlook began to work fine.
    I reinstalled Mcafee and the issue was no longer there.

    Thanks for the help anyway.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How does your email signature look on mobiles?

    Do your employees use mobile devices to reply to emails? With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices.

    Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
    "Migrate" an SMTP relay receive connector to a new server using info from an old server.
    The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
    This video discusses moving either the default database or any database to a new volume.

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now