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End Program - Font Capture

Posted on 2007-10-18
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Last Modified: 2009-03-22
When creating a PDF from our drafting software (MicrostationV8), the machine locks up.  Trying to restart it opens a window claiming a program called "Font Capture" is not responding.  This apparently relates to Adobe Acrobat.  I have uninstalled everyting related to Adobe (all folders, files, registry entries, Temp folders and files, etc.)  Short of reformating the machine, I am at a loss.  This only occurs on two of our 50+ workstations.
The event logs do not show anything.
Tried Safe mode, msconfig startup options, logging in as different users, logging in as a local admin.
If I could I would assign 1000 points for this one!!!!
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Question by:Dennis_Atkins
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by:lherrou
ID: 20100660
Dennis_Atkins,

This sounds like you have a corrupt font on the machines that are causing problems. For some reason, Acrobat goes through every font in any active font folders when a PDF is created, whether or not those fonts are used in the PDF. If it hits a font it can't parse, it dies (often freezing the machine in the process).

There is a free utility called "Fix Fonts Folder" (FiFoFo.exe). This utility does more than fixing your fonts folder, it also checks your registry to ensure that the correct font name is associated with the font in the registry (although I don't think that's the issue in this case). It's from High Logic, and while it no longer appears in their product list, you can still download it: http://www.high-logic.com/fifofo.zip

There are also some free font managers which allow you manually to check each font, it's a slow process if you have a lot of fonts, but cheaper than the next step.

If that doesn't work, there is Font Doctor from Extensis (http://www.extensis.com), a commercial product. If you are thinking about going that route, look at getting the full Extensis Suitcase, which includes Font Doctor. Also, before doing that, post back here with your efforts and results, and I may be able to make some additional suggestions - some of these problems come from mis-installed fonts, etc, and we may be able to narrow it down a little.

Cheers,
LHerrou
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by:Dennis_Atkins
ID: 20101365
Iherrou,
Ran the FiFoFo.exe.  It did find a few fonts that were problems.  I corrected those and re-ran the program and it shows that all fonts are ok.

I am still having the lock up issue and the Font Capture error on a forced reboot.

One bit of extra info is that the PDF does gets created even though the program locks up.
Thanks!
Dennis_A

Can I just delete all extra fonts on the machine and just have the Windows defaults?
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by:lherrou
ID: 20101420
Yes, if you aren't using the fonts for anything. It's better to just move them to another folder, or re-name the extension - if it's MySerif_.ttf, rename it to MySerif_.ttf.sav for example. You need to check for any fonts that Adobe might be looking for outside of the <system>/fonts/ folder as well.
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by:Dennis_Atkins
ID: 20102900
Tried removing all fonts and copying from a newley reinstalled XP machine.  Did not make any changes.  Still locking up.

What is Font Capture?  

Any other ideas?
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by:lherrou
ID: 20103161
OK, fonts seemed most likely...

It may be that problem is temp files. Acrobat will fail to load if the number of temp files gets too high. If you open the file "Documents and Settings\[user profile]\Local Settings\Temp", if this is the issue, you will probably see thousands of temp files that start with "acr". Try deleting some of those and see if it works.

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by:lherrou
ID: 20103168
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by:Dennis_Atkins
ID: 20103323
Thanks for the link, but have already tried that fix.  There were no temp files in that location.  In fact I searched the entire drive for any files starting with acr.  None were found.

This is one of the oddest problems I have had???
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by:lherrou
ID: 20103466
The fact that the PDF is being created may be suggestive of something else causing the problem - rather than being a PDF creation problem, maybe it's a PDF viewing problem? Normally when you create a PDF, the Adobe Reader software is automatically launched to view the PDF as soon as the creation process is finished. Perhaps either there's a bug in the windows call, or something happening in the viewer. What version of Reader is installed? Maybe try rolling back to a prior version?
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by:lherrou
ID: 23911060
Rather than a delete, I suggest that the Asker post what worked, and get own answer accepted - there's useful information here!
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Dennis_Atkins earned 0 total points
ID: 23911075
Updated to to newer version of our CADD software and the problem has not appeared since.
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