Can't see word file on Normal and Print view but I can see it on Reading Layout view

Posted on 2007-10-18
Last Modified: 2008-06-05
This problem is for all of you Word gurus.
One of my users created a word file, she is been using that file for a long time,  suddenly, she reported that she can't see the text of her file under the "normal-print and/ or web view" but she can see the text under the "reading layout view. She needs to modify her document and working under the "reading layout view" is not an option.
I have reinstalled Office 2003 again but the problem still there. By the way I do not have the problem when I open the file on a different computer.
Please help me, I can't figure it out this one.

Question by:Colombia1
    LVL 12

    Expert Comment

    If you can see the document correctly on another PC try these 2 things:

    Open the file
    Change the View to Print Layout
    Do a File . . . Save As and give it a new name
    See if this file works correctly

    Open the Original file
    Press CTRL+END
    Press CTRL+C
    Select File . . . New
    In the new file press CTRL+V
    Select File . . . Save and give it a new name

    If neither of these work,

    Close Word
    Rename the NORMAL.DOT to NORMAL.OLD
    Restart Word
    OPen the File again

    Hope this helps
    LVL 4

    Expert Comment

    You could also try running the Detect and Repair under the Help menu, assuming that uninstall/reinstalling may have reused some previous settings. Just a thought

    Author Comment

    Thanks so much but none of your solutions worked. As a matter of fact, I discovered that the user had activated the "Order" setting under the draw toolbar. As soon as I disable it, she was able to see her text in "normal view"
    LVL 1

    Accepted Solution

    PAQed with points refunded (500)

    EE Admin

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