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Snag-it program locking up on system "Snag-it encountered a problem dialog problem."

Snag-it program ver 8.2 locking up user's PC. Comes up with dialog box that "Snagit encountered a problem and needs to close." User has Radeon 9250 Video cards.
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techscott2007
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techscott2007
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1 Solution
 
VorenusCommented:
Is DEP (Data Execution Prevention) enabled ?

Start -> Run

sysdm.cpl

The System Properties dialog appears
Click on the "Advanced" Tab

Click on Settings button belonging to the "Performance" frame.

Then Click the "Data Execution Prevention" tab.

Try disabling it, completely first, and if it works, switch it back on and add an exception for SnagIt only.

I already had problems with SnagIT and turning off DEP for it fixed the problems.
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techscott2007Author Commented:
DEP is set for programs and settings only. How can you disable it?  
I did change the Settings from Custom in advanced to Let windows choose whats best for my PC and it flashed the sceens for about 15 seconds, and it's working so far.
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VorenusCommented:
Click on the second button and add the exception for SnagIT related programs.
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techscott2007Author Commented:
will do thanks for the quick response Vorenus.
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