Snag-it program locking up on system "Snag-it encountered a problem dialog problem."

Posted on 2007-10-18
Last Modified: 2013-11-08
Snag-it program ver 8.2 locking up user's PC. Comes up with dialog box that "Snagit encountered a problem and needs to close." User has Radeon 9250 Video cards.
Question by:techscott2007
    LVL 4

    Accepted Solution

    Is DEP (Data Execution Prevention) enabled ?

    Start -> Run


    The System Properties dialog appears
    Click on the "Advanced" Tab

    Click on Settings button belonging to the "Performance" frame.

    Then Click the "Data Execution Prevention" tab.

    Try disabling it, completely first, and if it works, switch it back on and add an exception for SnagIt only.

    I already had problems with SnagIT and turning off DEP for it fixed the problems.

    Author Comment

    DEP is set for programs and settings only. How can you disable it?  
    I did change the Settings from Custom in advanced to Let windows choose whats best for my PC and it flashed the sceens for about 15 seconds, and it's working so far.
    LVL 4

    Expert Comment

    Click on the second button and add the exception for SnagIT related programs.

    Author Comment

    will do thanks for the quick response Vorenus.

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