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When I save an Excel document excel crashes when I have HP 4345 mfp PCL5e driver installed

Posted on 2007-10-18
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We have just installed Windows XP on a number of workstations.  When ever the user try's to save an Excel (OfficeXP) spreadsheet excel terminates.  "Faulting application excel.exe, version 10.0.6834.0, faulting module excel.exe, version 10.0.6834.0, fault address 0x00022d60." this only occurs when we have a HP 4345 mfp PCL Printer Driver installed, we have updated the HP driver to the lastest version, updated excel service pack and windows updates - still no luck.  However... if there spreadsheet contains no formatting, Bold for example, it saves fine. Even if you make a single character Bold text excel crashes on save.  Does anyone have a fix for this?

Windows XP SP2
HP 4345 mfp PCL 5 or 6
OfficeXP SP3

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Question by:ja426
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LVL 26

Expert Comment

by:souseran
ID: 20102812
I'd recommend the following:

Check, and if necessary download and install the newest Firmware for the Printer:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=415206&prodTypeId=18972&prodSeriesId=415204&swLang=8&taskId=135&swEnvOID=228

Check the Fonts on the Printer. If necessary, use WebJetAdmin with the Device Storage Manager plugin:

http://h20338.www2.hp.com/hpsub/cache/332262-0-0-225-121.html?jumpid=ex_r2845_go/webjetadmin/gc121306
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LVL 26

Expert Comment

by:souseran
ID: 20102887
On the PC:

Completely remove the drivers. This includes rebooting the PC after removing them from Add/Remove Programs, logging in with an Admin account on the local PC, going into Start | Settings | Printers and Faxes. on the menu select File | Server Properties. Go to the Drivers tab and remove the driver there as well. Reboot again and try the printer install, this time using the Universal Print Driver from the Drivers page.
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Author Comment

by:ja426
ID: 20104157
Thanks for your assistance so far!

"Completely remove the drivers" -  I have done this without success...

I will try check the firmware, and update if needed then update then comment further!

Additional info: we discovered that the problem does NOT occur if Office XP is SP2 or below!
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Author Comment

by:ja426
ID: 20104166
souseran: misread your last comment "Universal Print Driver from the Drivers" - I will give that a go then return comment
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Author Comment

by:ja426
ID: 20121956
Discovered the problem...

Microsoft XPS Document Writer, uninstall, stop - start spools service, all works fine!

I have a Batch file that can do this if anyone is interested...

Many thanks for everyones assistance!

J
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LVL 26

Expert Comment

by:souseran
ID: 20132665
No problem. Since you fixed the issue yourself, you might want to follow the instructions here to close the question:

I answered my question myself. What do I do?

http://www.experts-exchange.com/help.jsp#hi70
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Author Comment

by:ja426
ID: 20278628
Sorry for the Delay in responding... after many red herrings "we" got to the bottom of the issue.

Excel Crash's on Save when the Excel file format is "Microsoft Excel 97-2002 & 5.0/95 Workbook (*.xls)"  and you have the current 4345(and others) pcl 5 driver.

The HP 4345 PS driver is ok, and changing the excel file format (on save) to Microsoft Excel Workbook (*.xls) also resolves the issues.

Many thanks

J
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