Wireless Zero Configuration missing in Vista services.msc directory

Posted on 2007-10-18
Last Modified: 2013-11-12
Just purchased an Acer Aspire 7520-5271 laptop that refuses to connect to my wireless - or wired - network at home. It sees my router but browser does not open, message stating internet is disconnected appears.
I am using a Belkin Router G Plus. Belkin rep attempted to assist me, asked me to go to services.msc and select Wireless Zero Configuration from list, but it is missing. I reinstalled Vista, but same problem occurred.
Any suggestions? Thank you.
Question by:peterg77
    LVL 7

    Assisted Solution

    These are meant for Windows XP, but they may also halp with Windows Vista. Try them out and let me know the results.

    Hope this helps
    LVL 87

    Assisted Solution

    I think the Acer Tech probably was referencing Windows XP, not Vista. As far as I know the Vista service is called something like Automatic Wireless Lan Configuration, and not wireless Zero configuration anymore.

    Are you using a 3rd party firewall, like symantec or mcafee? If yes, I'd uninstall those and just use the windows builtin one. Make sure, if you got that route, to get a good AV software, like Avast! (the home version is free).
    LVL 14

    Accepted Solution

    Wireless Zero isn't in Vista, in Vista the service is called WLAN SVC.

    Try disabling the Vista firewall.
       1. Click Start and click Control Panel.
       2. Click Security and then select Windows Firewall.
       3. Click Change Settings.
       4. From the window that appears, click the Advanced tab.
       5. Remove the check mark beside the connection that you want to disable the Windows Firewall for.
       6. Click OK.

    Try disabling UAC...

    Do you have any security features turned on in your router, like machine or user access list? If you don't know what is it is additional security measures other than a simple network key, you can enter the name or MAC address of the machines that you want to have access to your network. If you haven't set anything like that up in the past then it isn't the problem.... but it is worth looking at in the router configuration.


    Author Comment

    First of all, I want to thank all three of you for responding so quickly... I intended to answer individually, but until I become a bit more familiar withe the process here at Experts Exchange, I did not know how to respond individually...
    StLaffertY; Your suggestions seem sound, but I am reluctant at this point to attempt a registry change intended for XP on my Vista system - I don't know enough to know if that involves some risk; I may pursue it upon further research and I thank you for the references, which were helpful...
    Rindi: Perhaps you are right, the Belkin rep was not aware the Zero Configuration utility is not listed in Vista; that may explain why no other tech support folks at Micro Center knew what I was talking about... as for your other tips, disabling Norton was the first thing I did when I fired up this laptop, even before I realizedf here was a problem! Thanks for the tips...
    BradGroux; I will look into the WLAN SVC you suggested. I did disable UAC and the firewall, still no luck
    I shuold add: WHen I brought my computer to the store where I purchased it, everything worked fine. It is in my own home that despite the alptop recognziing my Belokin router, the instant I fire up the browser, it reports "disconnected." The only way Iwas able to get Internet access was by connecting cbale directly from the modem. But connecting cable from the router, and trying wireless, I can  never get the browser to display, and the connection seems to go dead.

    Author Comment

    Turns out the problem stemmed from a setting I made with Network Magic about two years ago and long forgot... In one of its submenus, I checked "Lock out" others attempting to log onto my network. It turned out that setting kept me from login onto my own network. Although I fired up Network Magic to help when this problem intially arose, I did not drill down to that menu item until days later.
    Certainly my fault completely; but I wonder if Network Magic might in the future include an option that will alert the user to a blocked site, so that I could have instantly directed my attention to the program as the source of the blockage.

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