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MS Office 2003 sp3 update broke my Tools menu

Since installing sp3, when I put my cursor on Tools, Word crashes. I have repaired and uninstalled/reinstalled office. There must be some preference somewhere that you likley must delete manually. Any thoughts?
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mikeharakal
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mikeharakal
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1 Solution
 
war1Commented:
Hello mikeharakal,

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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mikeharakalAuthor Commented:
I should have been more clear, this problem is only resident in Word. Excel and Outlook Tools menu functioning fine. I will try to appy to template proceedure to word.
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war1Commented:
If you are referring to MS Word toolbar crashing,

1. Reset MS Word toolbar template. With Word close, do a search for and rename normal.dot file. Restart Word and new normal.dot file will be created.

Normal.dot is located in C:/Documents and Settings/<User>/Application Data/Microsoft/Templates folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Check if an external program running in the background is interfering with Word. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

3. Repair MS Word. With Word open, go to Help > Detect and Repair.

4. If no joy, reinstall MS Word.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.
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mikeharakalAuthor Commented:
More info and comments on war1

War1:
No outcmd.dat exists on my system. I had hoping to retrofit this solution to Word but this file is not anywhere on C: hidden and system checked. When to file path, and only outlook.NK2, Outlook.srs and Outlook.xml exist in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
I didn't try to other step since they were tailored to Outlook and I have a Word < Tools menu problem. Resetting the toolbar does seem like a good idea. All add-on have been disabled AND I already did a full re-installed of Office.

Moving on:
When load another user profile, Word < Tools functions fine. Thus, error is only in 1 profile.
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