User profile doesn't login to correct profile, new profile automatically created?
Posted on 2007-10-18
I have a computer (running XP Home) someone has brought me that they had a "memory problem" with. They were trasnfering pictures from their camera to it and it reported this problem and proceeded to crash. They were unable to reboot the computer and called me.
I ran some diagnostics on the hardware (HD, RAM, etc) and then booted up the PC. It booted fine for me, I logged into their profile, "USER NAME", and it turns out they are out of HD space (8MB remaining). I looked to clear out some space, and it seemed that their My Documents and Desktop had practically nothing on them. It looked like a new user's would upon first boot.
When I looked in the Documents and Settings dir to see what users there were, the current user (what I'm logged into) appears to be "USER NAME.USER-101", while there is another folder, "USER NAME", that has all their documents, pictures, etc., within it.
I tried to boot into Safe Mode to see if this other profile would appear on the login screen, and no luck, just Administrator (which is unused as well) and USER NAME, which boots into this seemingly new user.
HELP? What can be done to get the "USER NAME" login to boot into the "USER NAME" Documents and Settings file? We are adding a HD to help with the space issues, but why would it have done this?