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Email is getting rejected with "too many hops" - is it DNS related?

Lately we're getting a lot of "too many hops" error messges when sending emails out of our Merak mail server.  I can't figure out why this is happening but with the research i'm doing realize that this might be due to DNS configuration issues.  Our mail server is mail.surveymethods.com and our domain is surveymethods.com if that helps
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digraj
Asked:
digraj
2 Solutions
 
jkpc21Commented:
Not sure if you have seen this but a similar question has been asked on EE. Hope this helps.

http://www.experts-exchange.com/Software/Internet_Email/Email/Email_Clients/Q_21339842.html
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SysExpertCommented:
use dnsstuff.com to see if the DNS is set up properly.


I hope this helps !
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digrajAuthor Commented:
I just checked DNS settings on dnsreport.com all seems fine.
I looked at the similar question jkpc21 put on but there was no resolution to that???!!!
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Steve AgnewSr. Systems EngineerCommented:
Your first step to figure this out is to do an nslookup then type in set type=mx and put in the domain you are trying to email, then when you know the IP address use tracrt 192.168.0.0 where 192.168.0.0 is the IP address of where the mail is trying to go.. from that you will more than likely see two IP addresses that bounce back and forth between each other- that will allow you to figure out which routers are configured wrong.
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Steve AgnewSr. Systems EngineerCommented:
Oh that was tracert 192.168.0.0 (typo sorry)
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digrajAuthor Commented:
With the help of or Mail software provider (Merak) we believe we've found the solution.  Also "DeadNight" you were close.  We had Merak configured incorrectly.  What was happening is that we had Merak to use a relay server and that server was had the ip address of our mail domain.  The way merak works is that you can setup a relay server to send mail through IF your mails failt to go through the regular DNS check method using the mail hostname specified.  Our "too many loops" issue was occuring becuase we entered the IP address of our mail hostname in the authenticated relay server setting.  Hence the host name was sending it to the IP address and the IP address was sending it back to the hostname - hence the loops.
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