digraj
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Email is getting rejected with "too many hops" - is it DNS related?
Lately we're getting a lot of "too many hops" error messges when sending emails out of our Merak mail server. I can't figure out why this is happening but with the research i'm doing realize that this might be due to DNS configuration issues. Our mail server is mail.surveymethods.com and our domain is surveymethods.com if that helps
use dnsstuff.com to see if the DNS is set up properly.
I hope this helps !
I hope this helps !
ASKER
I just checked DNS settings on dnsreport.com all seems fine.
I looked at the similar question jkpc21 put on but there was no resolution to that???!!!
I looked at the similar question jkpc21 put on but there was no resolution to that???!!!
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SOLUTION
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ASKER
With the help of or Mail software provider (Merak) we believe we've found the solution. Also "DeadNight" you were close. We had Merak configured incorrectly. What was happening is that we had Merak to use a relay server and that server was had the ip address of our mail domain. The way merak works is that you can setup a relay server to send mail through IF your mails failt to go through the regular DNS check method using the mail hostname specified. Our "too many loops" issue was occuring becuase we entered the IP address of our mail hostname in the authenticated relay server setting. Hence the host name was sending it to the IP address and the IP address was sending it back to the hostname - hence the loops.
https://www.experts-exchange.com/questions/21339842/MERAK-MAIL-SERVER-'TOO-MANY-HOPS'-ERROR.html