Email is getting rejected with "too many hops" - is it DNS related?

Posted on 2007-10-18
Last Modified: 2013-12-23
Lately we're getting a lot of "too many hops" error messges when sending emails out of our Merak mail server.  I can't figure out why this is happening but with the research i'm doing realize that this might be due to DNS configuration issues.  Our mail server is and our domain is if that helps
Question by:digraj
    LVL 3

    Expert Comment

    Not sure if you have seen this but a similar question has been asked on EE. Hope this helps.
    LVL 63

    Expert Comment

    use to see if the DNS is set up properly.

    I hope this helps !

    Author Comment

    I just checked DNS settings on all seems fine.
    I looked at the similar question jkpc21 put on but there was no resolution to that???!!!
    LVL 11

    Accepted Solution

    Your first step to figure this out is to do an nslookup then type in set type=mx and put in the domain you are trying to email, then when you know the IP address use tracrt where is the IP address of where the mail is trying to go.. from that you will more than likely see two IP addresses that bounce back and forth between each other- that will allow you to figure out which routers are configured wrong.
    LVL 11

    Assisted Solution

    by:Steve Agnew
    Oh that was tracert (typo sorry)

    Author Comment

    With the help of or Mail software provider (Merak) we believe we've found the solution.  Also "DeadNight" you were close.  We had Merak configured incorrectly.  What was happening is that we had Merak to use a relay server and that server was had the ip address of our mail domain.  The way merak works is that you can setup a relay server to send mail through IF your mails failt to go through the regular DNS check method using the mail hostname specified.  Our "too many loops" issue was occuring becuase we entered the IP address of our mail hostname in the authenticated relay server setting.  Hence the host name was sending it to the IP address and the IP address was sending it back to the hostname - hence the loops.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Why You Should Analyze Threat Actor TTPs

    After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

    Nearly six years ago I was hired by a company to be their senior server engineer. One of my first projects was to implement Exchange Server 2007 on a Windows Server 2008 Single Copy Cluster for high availability. That was the easy part; read on to l…
    I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
    In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
    In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    10 Experts available now in Live!

    Get 1:1 Help Now