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Can't view images when opening email but when I forward the email and it comes up in an editor I can see the images

I'm in a bit of a spot here, I have a client who now has his security zones set back to default all looks good, I originally couldn't see the images in the email itself or when I forwarded/replied to the email.  I changed the setting to have Word as the default editor and now when I forward or reply it see's the image but still when I open the email i see nothing but X's.  Any thoughts on this one?
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war1
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I had found that link and followed those steps, unfortunately they still only show up on the forwarded email :(
Delete the files in your Outlook Secure Temp Folder OLK
http://www.outlook-tips.net/archives/2003/20030828.htm
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ASKER

That's something I havent tried, user's gone home for the day, i'll let ya know tomorrow if it works.  Thanks!
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Gave it a try, no luck, any other ideas guys?
Check if you have a security program blocking images. Turn off one at a time antivirus, antispyware, ad blocker, and other security programs that you have.
RTPIT, any update?
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Still no luck finally heard back from client and we removed the mcafee software but still no luck.  Any more thoughts?
I had the same problem and solved it by deleting all temporary files of Outlook. In my case the temp folder was found at the following location:

C:\Documents and Settings\ef\Local Settings\Temporary Internet Files\OLK85

... where "ef" is of course my username and I believe that the "85" in the foldername may be two random digits, but it should always start with "OLK".