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Hello<br />
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My client is using a Nortel Call Pilot and it was working fine. &nbsp;I was called in to troubleshoot a connection issue where from the Administration Menu/ Call Center Connection, I cannot create a connection to the only Call Center. &nbsp;The error message says &quot;cannot establish a connection to the Call Center&quot;. &nbsp;They give a few troubleshooting steps to try and we've confirmed that none of them are issues. &nbsp;Is there some obvious out of the box thing I am unaware of to make this system work? &nbsp;Should I be concerned that the ODBC connection the software creates does not test successfully from the ODBC test button? &nbsp;Any help appreciated.
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Hello

My client is using a Nortel Call Pilot and it was working fine.  I was called in to troubleshoot a connection issue where from the Administration Menu/ Call Center Connection, I cannot create a connection to the only Call Center.  The error message says "cannot establish a connection to the Call Center".  They give a few troubleshooting steps to try and we've confirmed that none of them are issues.  Is there some obvious out of the box thing I am unaware of to make this system work?  Should I be concerned that the ODBC connection the software creates does not test successfully from the ODBC test button?  Any help appreciated.

cannot connect to Call Pilot with default install

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.

Telecommunications

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.