cannot connect to Call Pilot with default install

Posted on 2007-10-18
Last Modified: 2013-12-27

My client is using a Nortel Call Pilot and it was working fine.  I was called in to troubleshoot a connection issue where from the Administration Menu/ Call Center Connection, I cannot create a connection to the only Call Center.  The error message says "cannot establish a connection to the Call Center".  They give a few troubleshooting steps to try and we've confirmed that none of them are issues.  Is there some obvious out of the box thing I am unaware of to make this system work?  Should I be concerned that the ODBC connection the software creates does not test successfully from the ODBC test button?  Any help appreciated.
Question by:JohnDemerjian
    1 Comment
    LVL 4

    Accepted Solution

    You've checked you E Lan & C lan conections and their IP address ?  
    Ping your ODBC data base ACD server, does it return ok ?  

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