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Outlook 2007 auto fill  does not stay populated after computer is restarted

Posted on 2007-10-18
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I have WIndows XP Pro running Office 2007. In Outlook the auto fill feature works during the day, however, if I restart the computer, it does not remember anything when I turn it back on.  It is isolated to just one profile, as I have another profile on that computer and the auto fill feature works fine.  I found some articles on *.nk2 files, but did a search and have not been able to locate any files that end in *.nk2.

Please help
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Question by:steele2007
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Expert Comment

by:war1
ID: 20104757
Hello steele2007,

The names are kept in a NK2 file.  With Outlook close, search for *.NK2 and rename the file.  When Outlook opens, a new one should be created.

.NK2 file is located in
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

Hope this helps!
war1
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by:steele2007
ID: 20104844
Tired that.  Went to that location, with  Show Hidden files and cannot locate the nk2 file.  I did a search on the entire hard drive, and again, no file, which is odd.
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by:war1
ID: 20104907
In the Search for Files and Folders box, type *.NK2 in the Search for files or folders named box.
In the Look In box, click to select your local hard disk.
Click Search Now.

If no joy, your Outlook is not creating a nickname file.
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by:steele2007
ID: 20104948
It is not there, but on a separate profile, I have auto fill data, yet no NK2 file.  I am confused.  Is there some other file that Outlook 2007 uses?
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by:war1
ID: 20104980
According this MS article, Outlook 2007 uses the same nk2 extension
http://support.microsoft.com/kb/287623

<profilename>.nk2
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by:war1
ID: 20124490
steele2007, any update?

You did search the entire drive, and in hidden folder.
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by:steele2007
ID: 20132055
I believe that I did search everything, but was unable to find any of those files.  I do not currently have the machine anymore, but believe that I will just uninstall Office and reinstall it to see if the issue goes away and to see if nk2 files get created.
Thanks
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Expert Comment

by:war1
ID: 20132148
Nk2 file does not get created until you type an address or nickname in the To field. Then it store the address for the next time you use it.
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Author Comment

by:steele2007
ID: 20132247
I understand what you are saying, but this is what is happening:  User turns on Outlook 2007.  There are no addresses that pop up when she starts typing emails.  However, during her session, it remembers what addresses she types. During this session, I cannot find any nk2 files anywhere.  She turns off Outlook.  The next day she comes back in and turns on Outlook.  None of the email addresses she typed in the day before are remembered.  I know how to search, I know how to turn on/off hidden files.  I know how to manually find the Outlook directory hidden layers under documents and settings.  There are no nk2 files on her machine.  Do you have any thoughts?  Maybe I should just try a reload of Outlook.  It use to work.
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war1 earned 2000 total points
ID: 20132526
You can reinstall Outlook 2007.

If no joy, create a new Outlook profile.
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