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Windows updates failing....can i blank the 'downloads waiting to run' directory and redownload etc?

Hi all, i've got a users laptop which is failing on Windows updates...i.e a lot of them...security patches etc etc. I've checked the KB logs and they don't make any obvious sense. What i'd rather do is simply remove all the updates that windows has downloaded for this machine and redo. This machine has recently been updated from XP home to XP Pro so i'm assuming perhaps that some of the updates were for the previous base OS and failure for that reason. I've removed the contents of Windows/SoftwareDistribution/Downloads but do the dowloaded files get copied to another directory in preparation for execution? Can i remove these files?
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javabeat
Asked:
javabeat
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2 Solutions
 
jamesaskhamCommented:
Make sure the Automatic Updates service is running.
Make sure the BITS (Background Intelligent Transfer Service) is running.
Make sure the Event Log service is running.

Also, ensure you have added windows update (and all sub-sites) to the trusted sites list.

http://support.microsoft.com/kb/241783
http://support.microsoft.com/kb/906602
http://support.microsoft.com/kb/883821

Thanks.

James.

If you have any more questions, let me know.

Thanks.

James.
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jamesaskhamCommented:
If you do want to update & delete, you should remove all the updates through add/remove progs (make sure "show updates" is checked), then do a full windows update afterwards.


If you need anymore help, please let me know.

Thanks.

James
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bmsjeffCommented:
Take one of these, paste it in notepad, name it with a .cmd extension, place on your desktop, double click to run.  (Start with the lines, "net stop", don't paste the BOLD)

THIS WILL RESET AUTOMATIC UPDATES
net stop "Automatic Updates"
del /f /s /q %windir%\SoftwareDistribution\*.*
net start "Automatic Updates"
wuauclt.exe /detectnow

THIS WILL REMOVE AND REINSTALL AUTOMATIC UPDATES
net stop bits
net stop /s wuauserv
regsvr32 /u wuaueng.dll /s
del /f /s /q %windir%\SoftwareDistribution\*.*
del /f /s /q %windir%\windowsupdate.log
regsvr32 wuaueng.dll /s
net start bits
net start wuauserv
wuauclt.exe /resetauthorization /detectnow

THIS WILL REPAIR AUTOMATIC UPDATES
net stop bits
net stop /s wuauserv
%windir%\system32\regsvr32.exe /s %windir%\system32\atl.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\jscript.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\msxml3.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\softpub.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\wuapi.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\wuaueng.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\wuaueng1.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\wucltui.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\wups.dll
%windir%\system32\regsvr32.exe /s %windir%\system32\wuweb.dll
net start bits
net start wuauserv
wuauclt /resetauthorization /detectnow
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javabeatAuthor Commented:
Hi all, tried the suggestions (inc above) but still no joy...as soon as the downloads come down they fail. I've attached a log below of a randomly selected update for KB835221.



[KB835221.log]
0.031: ================================================================================
0.031: 2005/03/01 15:55:33.062 (local)
0.031: d:\fcd773f48c8769e7679cddb145\update\update.exe (version 6.1.1.0)
0.031: Service Pack started with following command line: /Q /Z
0.203: DoInstallation: CleanPFR failed: 0x2
0.203: SetProductTypes: InfProductBuildType=BuildType.IC
0.203: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.203: DoInstallation: FetchSourceURL for d:\fcd773f48c8769e7679cddb145\update\HDAUpdate_WinXP.inf failed
0.219: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB835221WXP$
0.219: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
0.250: BuildCabinetManifest: update.url absent
0.250: AnalyzePhaseZero used 0 ticks
0.250: No c:\windows\INF\updtblk.inf file.
0.250: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
0.250: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
27.516: AnalyzePhaseOne: used 27266 ticks
27.516: AnalyzeComponents: Hotpatch analysis disabled; skipping.
27.516: AnalyzeComponents: Hotpatching is disabled.
27.516: AnalyzePhaseTwo used 0 ticks
27.516: AnalyzePhaseThree used 0 ticks
27.516: AnalyzePhaseFive used 0 ticks
27.516: AnalyzePhaseSix used 0 ticks
27.516: AnalyzeComponents used 27266 ticks
27.516: Downloading 0 files
27.516: bPatchMode = FALSE
27.516: Inventory complete: ReturnStatus=0, 27297 ticks
27.516: Num Ticks for invent : 27313
27.516: Allocation size of drive C: is 4096 bytes, free space = 9540710400 bytes
27.516: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
27.625: Drive C: free 9098MB req: 7MB w/uninstall 7MB
27.625: Num Ticks for download : 109
27.625: CabinetBuild complete
27.625: Num Ticks for Cabinet build : 0
27.625: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
27.672: Num Ticks for Backup : 47
27.750: Num Ticks for creating uninst inf : 78
27.750: Registering Uninstall Program for -> KB835221WXP, KB835221WXP , 0x0
27.750: LoadFileQueues: SetupGetSourceFileLocation for halaacpi.dll failed: 0xe0000102
27.781: Enumerating Devices of System, GUID {4D36E97D-E325-11CE-BFC1-08002BE10318}
27.812: Skip Oem Device ACPI\ATK0100\1010100
27.828: Enumerating Devices of Unknown, GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
27.859: Starting Backup For PCI\VEN_8086&DEV_2668
27.859: No Driver Found for Backup for this Device
29.766: System Restore Point set.
29.812: Copied file:  C:\WINDOWS\system32\spmsg.dll
29.812: SfcTurnOff: SFC was not turned off; using MakeSfcFileException.
30.875: VerifySize: Unable to obtain Target file size: C:\WINDOWS\system32\DRIVERS\portcls.sys
30.906: VerifySize: Unable to obtain Target file size: C:\WINDOWS\system32\DRIVERS\Hdaudbus.sys
30.953: VerifySize: Unable to obtain Target file size: C:\WINDOWS\system32\DRIVERS\Hdaudio.sys
30.953: Copied file:  C:\WINDOWS\system32\Hdaudprop.dll
31.109: Copied file:  C:\WINDOWS\system32\Hdaudpropshortcut.exe
31.156: Copied file:  C:\WINDOWS\system32\Hdaudpropres.dll
31.297: AtomicReplaceFile: Calling HpReplaceSystemModule( C:\WINDOWS\system32\DRIVERS\portcls.sys, HFX6C.tmp, _000003_.tmp, FALSE ).
31.297: AtomicReplaceFile: HpReplaceSystemModule succeeded.
31.297: Copied file:  C:\WINDOWS\system32\DRIVERS\portcls.sys
31.344: AtomicReplaceFile: Calling HpReplaceSystemModule( C:\WINDOWS\system32\DRIVERS\Hdaudbus.sys, HFX6E.tmp, _000003_.tmp, FALSE ).
31.344: AtomicReplaceFile: HpReplaceSystemModule succeeded.
31.344: Copied file:  C:\WINDOWS\system32\DRIVERS\Hdaudbus.sys
31.406: AtomicReplaceFile: Calling HpReplaceSystemModule( C:\WINDOWS\system32\DRIVERS\Hdaudio.sys, HFX70.tmp, _000003_.tmp, FALSE ).
31.406: AtomicReplaceFile: HpReplaceSystemModule succeeded.
31.406: Copied file:  C:\WINDOWS\system32\DRIVERS\Hdaudio.sys
31.406: Copied file:  C:\WINDOWS\Driver Cache\i386\portcls.sys
31.469: Copied file:  C:\WINDOWS\INF\hdaudbus.inf
31.484: Copied file:  C:\WINDOWS\INF\hdaudio.inf
31.484: Num Ticks for Copying files : 3734
31.484: Num Ticks for Reg update and deleting 0 size files : 0      
31.484: Enumerating Devices of System, GUID {4D36E97D-E325-11CE-BFC1-08002BE10318}
31.516: Enumerating Devices of Unknown, GUID {4D36E97E-E325-11CE-BFC1-08002BE10318}
31.547: Starting Upgrade For PCI\VEN_8086&DEV_2668 from hdaudbus.inf
32.281: Return values from CM_Get_DevNode_Status 25174026 problem = 0
32.422: UpdateSpUpdSvcInf: Source [ProcessesToRunAfterReboot] section is empty; nothing to do.
33.156: RebootNecessary = 0,WizardInput = 1 , DontReboot = 1, ForceRestart = 0
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