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Problem with active sync on symbian devices.

Hallo,

we are running an Exchange server 2003 SP2 and an ISA-Server 2005. Every employee uses a smartphone with windows mobile and active sync. Everything is working fine but we want to use also other device to use active sync.

Now the problem:

I have a SonyEricsson M600i with active sync (roadsync from datavidz). When I configure and test the settings following error appears:

--------------------------------------------------------------------------------------------
DActiveSyncEngine::CanPerformSync() - Priority : 0x1
DActiveSyncEngine::CanPerformSync() - Finished : 0x1
Synchronisierung vorbereiten...
CanConnectToInternet() - Checking Connection.
IAP : Ad-Hoc Bluetooth PAN, Type : LANService, ID : 4
IAP : T-Mobile Inter., Type : OutgoingGPRS, ID : 5
IAP : T-Mobile MMS, Type : OutgoingGPRS, ID : 6
SNAP : Internet, ID : 1
DSymbianV2InternetConnectEngine::SetupConnectionPrefs() - SNAP ID : 1
DSymbianV2InternetConnectEngine::RunL()
mCurrStage=0x1
statusCode=0x0
DSymbianV2InternetConnectEngine::RunL() - Network Status :0x1
Synchronisierung starten...
 2.012 (328)
09.10.2007  17:18:49
Synchronisierung vorbereiten...
DActiveSyncDataManager::PrepareForCalendarSync()
DActiveSyncDataManager::PrepareForContactsSync()
DActiveSyncDataManager::PrepareForEMailSync()
DSymbianMessageManager::HandleSessionEventL() - EMsvServerReady
DSymbianOutlookMessage::GetTempProcessingFolderId() - failed to do GetTempProcessingFolderIdL() with ERR: 0xFFFFFFFFFFFFFFFF
DSymbianMessageManager::CompleteMsvSessionInit() - Failed to prepare the TempProcessing folder with ERR: 0xFFFFFFFFFFFFFFFF
DActiveSyncEngine::RunTask() -  Ready for StartSync
EstablishInternetTimeoutInternalL() - Time Out Sec : 2100
IAP used : 0x5
Bearer ID : 3
MODEM Bearer
LastSocketActivityTimeout : -1
LastSocketClosedTimeout : 2100
DSymbianV2InternetConnectEngine::Connect()
DSymbianV2InternetConnectEngine::SetupConnectionPrefs() - SNAP ID : 1
Internetverbindung herstellen...
IConn - KStartingSelection : 0x0
IConn - KFinishedSelection : 0x0
InternetConnect_ProgressUpdate() Stage - 2501, Error - 0
IConn - KConnectionOpen : 0x0
DSymbianV2InternetConnectEngine::RunL()
mCurrStage=0x2
statusCode=0x0
DSymbianV2InternetConnectEngine::RunL() : KErrNone - Connection created succesfully.
DSymbianHTTPSession::InternetConnect_RecievedResponse() - Connected To Internet
DSymbianHTTPSession::MakeReady() - Removing Validation Filter
Verb. mit Exchange Server...
DActiveSyncEngine::PrepareOptionsCommand() : 0x2
DActiveSyncEngine::PrepareActiveSyncCommand() : 0x2
Initiating Submission of the HTTP Transaction (Symbian)
URL (Built) : https://XXX.XXX.XXX.XXX/Microsoft-Server-ActiveSync?User=tku&DeviceId=359315001855088&DeviceType=RoadSyncClient
DSymbianHTTPTransaction::SubmitSymbianTransaction() - SubmitL() successfull.
Gprs connection successful: 0x5
Verbindung hergestellt!
IConn - KLinkLayerOpen : 0x0
MHFRunL() - STATUS: 0x4
DSymbianHTTPSession::MHFRunL() - EGotResponseHeaders: 440 Login Timeout
Content-Length: 0x2B
MHFRunL() - DONE: 0x0
MHFRunL() - STATUS: 0x5
DSymbianHTTPSession::MHFRunL() - EGotResponseBodyData Size:0x2B
MHFRunL() - DONE: 0x0
MHFRunL() - STATUS: 0x6
DSymbianHTTPSession::MHFRunL() - EResponseComplete
DSymbianHTTPSession::MHFRunL() - EFailed
DActiveSyncEngine::HTTP_RecievedResponse() - HTTP Transaction Failed
Server-FEHLER: 440
DActiveSyncEngine::ProcessCurrentCommandResponse() : EActiveSyncStep_Options
***Versuchen Sie erneut, die
Synchronisierung
durchzuführen! Wenn dieser
Fehler weiterhin auftritt,
führen Sie einen Neustart
Ihres Telefons aus, und
versuchen Sie erneut, die
Synchronisierung
durchzuführen.

Letzte Sync.: *FEHLER* s. Prot.
0x7370D02 (activeSyncErrTransactionFailed)
***Synchronisierung
fehlgeschlagen!
09.10.2007  17:18:57
DStargateAppUi::ActiveSync_ReportError():0x7370D02
DActiveSyncEngine::HTTP_RecievedResponse()
MHFRunL() - DONE: 0x0
DActiveSyncEngine::CancelSyncInternal() - STARTED.
DSymbianHTTPTransaction::CloseSymbianTransaction() - Closing.
DSymbianHTTPSession::DisconnectFromInternet()
DSymbianV2InternetConnectEngine::CloseConnection()
DActiveSyncEngine::CancelSyncInternal() - AdjustPrefs.
CancelSyncInternal() - FINISHED.
DSymbianV2InternetConnectEngine::RunL()
mCurrStage=0x2
statusCode=0x0
DSymbianV2InternetConnectEngine::RunL() : KErrNone - closing connection.
DSymbianV2InternetConnectEngine::CloseConnectionInternal() : Disconnecting from the internet.
Disconnect Finished!
------------------------------------------------------------------------------------------

Sorry it is german. But the important information are given.

Are there different settings for windows mobile devices and others?

The cert. is installed and the settings are:

user: same as windows-login
pass: same as windows-login
server: XXX.XXX.XXX.XXX
domain: our company-domain

Thank you a lot.
0
torben99
Asked:
torben99
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1 Solution
 
michaellundgrenCommented:
Hi Torben99,

can you check you ISA server version again.
Do you use ISA 2004 or ISA 2006?

Regards,
Michael Lundgren
0
 
torben99Author Commented:
Oh sorry. We use ISA 2006.
0
 
michaellundgrenCommented:
Ok, the problem is that the sonyericsson devices are unable to fallback to basic authentication.
To solve the problem you have to create a new web listner for the ericsson devices that only use basic authentication.

or if you post you mail address I can send you a script that you can run on the ISA server to solve your problem.
The script will change the mapping table in ISA and make devices with user agent "sonyericsson" to use basic authentication.

Regards,
Michael Lundgren
0
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torben99Author Commented:
Oh thanks, i will try that.

My mail address is to.kunze@googlemail.com


Regards,

T. Kunze
0
 
FFleischerCommented:
Hi michaellundgren,

please, could you send me the script as well : freddy.fleischer@gmx.de

Thanks!
Freddy
0
 
michaellundgrenCommented:
Hi Freddy,

I've just created a blog post about the solution with a download to the script file here:
http://exchangeorg.net/archive/2007/10/22/ericsson-authentication-problem-through-isa-2006.aspx

Regards,
Michael lundgren
0
 
FFleischerCommented:
Hi michaellundgren,

thank you very much for your help!

Regards,
Freddy
0
 
torben99Author Commented:
Thank you very much as well!

Regards,

Torben
0

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