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Corrupt PST File

Posted on 2007-10-19
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Last Modified: 2008-01-09
I have a user with a 16 GB PST File. When the user accesses the PST file, the user is told that file is corrupt and cannot be used. At that point a checking screen appears trying to fix the PST file; however, after several hours, nothing occurs. What can I do to fix this PST file or access the data contained within the file?
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Question by:byrianr
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Author Comment

by:byrianr
ID: 20108703
I am already trying the following article:
http://support.microsoft.com/kb/197316

Any other suggestions?
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Expert Comment

by:LeeDerbyshire
ID: 20108972
Which version of Outlook are you using to open the file?  If it's a really old one, like 2000, then it won't be able to open such a large file.
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Author Comment

by:byrianr
ID: 20108986
It is Outlook 2003.
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LVL 31

Expert Comment

by:LeeDerbyshire
ID: 20109076
16GB should be okay in OL2003.  I would try one of the demos here:
http://www.ontrackdatarecovery.com/data-recovery-downloads/#email
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Author Comment

by:byrianr
ID: 20122249
I downloaded the application, but it did not work. I received a message stating "PowerControls is unable to process the contents of this file." Other suggestions or is the PST lost?
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Expert Comment

by:LeeDerbyshire
ID: 20122516
It sounds like the built-in scanpst.exe is unable to fix the file.  There are some third-party tools that you might try, but there's no guarantee they'll work, either.  Here are some examples:

http://www.pstrecovery.net/
http://www.repair-outlook.com/

do a search for 'pst recovery', and see what takes your fancy.
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Author Comment

by:byrianr
ID: 20134972
Thanks. I tried the PSTRECOVERY.NET item and it ran for more than 24 hours, to no avail. Any other suggestions?
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Accepted Solution

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LeeDerbyshire earned 2000 total points
ID: 20135296
I'm afraid not.  I can only suggest that you do a search for similar utilities, in the hope that one of them will work.  I have to admit that I've never had to try any of them myself, so I can't recommend any particular one.
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